Integrated Systems Operations Manager

Kids for the Future; Lincoln (NE); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid vacation

Holidays

Sick leave

Flexible scheduling

Maternity/Paternity leave

Clothing allowance

401k with company match

Job summary

Kidwell is seeking an Operations Manager to lead our Integrated Systems division. You will align people, processes, and resources to scale operations and deliver exceptional customer experiences.

You will work closely with the Executive Director of Integrated Systems to translate strategic priorities into strong execution. You will oversee project delivery, service operations, and workforce planning across Sales, Engineering, Project Management, Service, and Field Operations to ensure efficient,

Qualifications

• 5+ years of leadership experience in operations, project delivery, service management, or related field.
• Experience managing cross-functional teams, operational performance, and customer relationships.
• Demonstrated success driving process improvement and operational results.

Responsibilities

• Assist in developing and executing departmental goals, objectives, and KPIs.
• Oversee daily operations to ensure projects and service activities are delivered safely, efficiently, and consistently.
• Monitor operational performance and implement improvements for scalability and growth.
• Prepare and communicate operational performance metrics and status reports.
• Provide leadership, coaching, and accountability to team members.
• Support recruiting, onboarding, training, and retention initiatives.
• Foster a culture of ownership, continuous improvement, collaboration, and accountability.
• Ensure successful execution of projects and service commitments while maintaining customer satisfaction.
• Coordinate resources with Sales, Engineering, Project Management, and Field Operations.
• Resolve customer escalations and operational challenges.
• Ensure proper project turnover, documentation, and customer handoff processes.
• Support budgeting, forecasting, and resource planning; monitor labor utilization, productivity, backlog, profitability.

Skills

Leadership

Strategic Thinking

Financial Acumen

Process Improvement

Customer Focus

Problem Solving

Organization

Education

Bachelor's degree in Business/Technology/Engineering/Construction Management

Job description

• Job Category Low Voltage, Operational Management
• Industry Low Voltage, Electrical, Construction
• Employee Type FT Exempt

Contact information

• Name Human Resources
• Phone [phone]
• Email [e-mail]

Description

Kidwell is looking for an operations leader who can help take our growing Integrated Systems Division to the next level. This role is more than keeping the operation moving. It is about bringing people, processes, and resources together to improve performance, solve challenges, and create an operation that is built to scale. Working closely with the Executive Director of Integrated Systems, the Operations Manager will help turn strategic priorities into strong execution while delivering an exceptional experience for our customers.

This role oversees project delivery, service operations, workforce planning, process improvement, and departmental performance. The Operations Manager works across Sales, Engineering, Project Management, Service, and Field Operations to ensure the division operates efficiently, profitably, and in alignment with Kidwell's values and customer commitments.

Kidwell Core Values

At Kidwell, our core values make us who we are and show in everything we do; Led bypassion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in ourcreativity, but also in theeffectivesolutions we create that bring value to our customers. Our employeesact like owners, who take initiatives to lead and are treated like family. We arerelentlessand see workethicand accountability as the baseline in the pursuit of excellence.

Primary Responsibilities

Operational Leadership

• Assist in developing and executing departmental goals, objectives, and key performance indicators.
• Oversee daily operations to ensure projects and service activities are delivered safely, efficiently, and consistently.
• Monitor operational performance and implement improvements that support scalability and growth.
• Prepare and communicate operational performance metrics and department status reports.
• Provide leadership, coaching, and accountability to team members and department leaders.
• Support recruiting, hiring, onboarding, training, and retention initiatives.
• Foster a culture of ownership, continuous improvement, collaboration, and accountability.

Project & Service Delivery

• Ensure successful execution of projects and service commitments while maintaining customer satisfaction.
• Partner with Sales, Engineering, Project Management, and Field Operations to coordinate resources and priorities.
• Assist in resolving customer escalations and operational challenges.
• Ensure proper project turnover, documentation, and customer handoff processes are completed.
• Support departmental budgeting, forecasting, and resource planning efforts.
• Monitor labor utilization, productivity, backlog, and profitability metrics.
• Assist in aligning staffing levels and operational resources with business demand.

Process Improvement

• Develop, document, and improve operational processes and standards.
• Promote effective use of business systems, reporting tools, and documentation practices.
• Lead initiatives that improve operational efficiency and customer experience.

Key Performance Indicators

• Customer Satisfaction
• Project On-Time Completion
• Service Response Performance
• Gross Margin Performance
• Employee Retention & Development
• Documentation & Process Compliance

Core Competencies

• Leadership & Team Development
• Strategic Thinking
• Financial & Business Acumen
• Process Improvement
• Customer Focus
• Problem Solving & Decision Making
• Organization & Accountability

Education & Experience

• Bachelor's degree in Business, Technology, Engineering, Construction Management, or related field preferred.
• 5+ years of leadership experience in operations, project delivery, service management, or a related field.
• Experience managing cross-functional teams, operational performance, and customer relationships.
• Demonstrated success driving process improvement and operational results.

This position offers a competitive salary with commission potential and career development potential. We encourage and even pay for certifications and trainings. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match.