VP of Technical Operations

KWI

Melville (NY)

Hybrid

USD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Full Medical, Dental and Vision

Annual bonus eligible

Free gym in the building

Generous PTO policy

Summer Fridays

Tuition Reimbursement

401(K) with a 50% company match

401(K) with 50% company match

Employee Referral Program

Volunteer day each year

Job summary

A leading retail technology provider in Melville, NY, seeks a VP of Technical Operations to architect and maintain global infrastructure, ensuring high availability and operational excellence. The role demands 10+ years of IT experience and proven leadership in a fast-paced, high-uptime environment. Benefits include full medical, annual bonuses, and a hybrid work schedule.

Qualifications

10+ years IT experience, 5+ years in leadership.
Proven track record managing mission-critical systems with high uptime requirements.
International infrastructure setup experience preferred.
International infrastructure setup experience preferred.
5+ years in 24/7 high-availability operations.
3+ years with IaC tools (Ansible, Chef, Puppet).
5+ years administering Linux/Windows platforms.
3+ years with enterprise storage, MySQL, and networking.
Bachelor's degree or equivalent experience; relevant certifications preferred.

Responsibilities

Architect, maintain, and scale global infrastructure ensuring 24/7 availability.
Implement proactive monitoring and metrics-driven decision-making.
Oversee technology vendor relationships and service level agreements.
Build and lead high-performing operations team focused on reliability and client experience.
Drive automation initiatives and operational process improvements to reduce manual efforts.
Manage certifications (SSAE, ISO, PCI) and international regulatory compliance.
Collaborate with executive team on technology strategy and company direction.

Skills

IT experience

Leadership experience

SaaS environment infrastructure

Operations in 24/7 environments

IaC tools (Ansible, Chef, Puppet)

Linux/Windows platforms

Enterprise storage, MySQL

Network routing/switching

Education

Bachelor's degree or equivalent experience

Relevant certifications preferred

Tools

Ansible

Chef

Puppet

Linux

Windows

MySQL

Enterprise storage

Job description

Join to apply for the VP of Technical Operations role at KWI

The Opportunity

Join KWI as our next VP of Technical Operations and play a pivotal role in shaping the backbone of our growing retail technology platform. Reporting directly to our CTO, you’ll lead the charge in building reliable, scalable systems that power global expansion. This is a hands-on executive role where you’ll drive 24/7 operational excellence, align technology with business impact, and inspire cross-functional teams to deliver at the highest level.

If you thrive in fast-paced environments, love solving complex infrastructure challenges, and are excited to make a direct impact on company strategy, this is your opportunity to define the future of KWI’s technical foundation.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

The impact you'll make

Infrastructure & Operations: Architect, maintain, and scale global infrastructure while ensuring 24/7/365 system availability
Operational Excellence: Implement proactive monitoring, incident response, and metrics-driven decision-making
Vendor Management: Oversee technology vendor relationships, contracts, and service level agreements
Team Development: Build and lead high-performing operations team focused on reliability and client experience
Process Improvement: Drive automation initiatives and operational process improvements to reduce manual efforts
Compliance & Security: Manage certifications (SSAE, ISO, PCI) and international regulatory compliance
Strategic Planning: Collaborate with executive team on technology strategy and company direction

What you will bring

10+ years IT experience, 5+ years in leadership
Proven track record managing mission-critical systems with high uptime requirements
SaaS environment infrastructure experience required
International infrastructure setup experience preferred
5+ years operations in 24/7 high-availability environments
3+ years with IaC tools (Ansible, Chef, Puppet)
5+ years administering Linux/Windows platforms
3+ years with enterprise storage, MySQL, and network routing/switching
Bachelor's degree or equivalent experience; relevant certifications preferred

As a member of the KWI team you will receive

Full Medical, Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Details