Integrated Security and Systems Administrator II

Astreya Partners, LLC; Leesburg (VA); On-site; USD 66,000 - 104,000; Full time

Job summary

Astreya Partners, LLC is seeking a System Administrator to support and maintain enterprise-grade systems for building management and security. You will process tickets, manage server and networking tasks, and coordinate with internal teams and third parties.

The role demands reliability for after-hours upgrades and on-call coverage. The ideal candidate has a BS/BA and 2–5 years of related experience, strong written and verbal communication, and the ability to work within defined procedures.

Qualifications

• Bachelor’s degree in a four-year college or university with 2–5 years of related experience or equivalent combination of education and experience.
• Builds productive internal and external working relationships.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Comfortable with building and managing various servers.
• Experience with networking management, configurations and changes.
• Experience with systems and networking troubleshooting to identify root cause and fixes.
• Knowledgeable about ticket systems and follow processes.
• Good communication and writing skills.

Responsibilities

• Monitor ticket queue and IM channels.
• Monitor and participate in managing systems and infrastructure.
• Accurately record all metadata related to tickets on internal tools (CTI, outage resolution time, transcripts, postmortems).
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams.
• Maintain contact with 3rd parties and represent the assigned team professionally with clients’ vendor code of conduct.
• Provide out of business hours support for scheduled time-sensitive upgrades.
• Provide 24/7 on-call support for critical system outages.
• Other duties as required.

Skills

Server management

Networking management

Troubleshooting

Ticket systems

Communication

Automation scripting

Education

Bachelor’s degree in four-year college or university

Job description

What this Job Entails

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities

• Monitor ticket queue and IM channels
• Monitor and participate in managing systems and infrastructure
• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.
• Provide out of business hours support for any scheduled time sensitive upgrades
• Provide 24/7 on-call support for critical system’s outages
• Other duties as required.

Required Qualifications/Skills

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Comfortable with building and managing various servers
• Experience with networking management, configurations and changes
• Experience with systems and networking troubleshooting to identify the root cause and fixes
• Knowledgeable about ticket systems and follow processes
• Good communication and writing skills

Preferred Qualifications

• Automation and scripting experience

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

Salary Range $66,120.00 - $104,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!