Integrated Eligibility Analyst

Commonwealth of Massachusetts; Boston (MA); On-site; USD 80,000 - 118,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Department of Transitional Assistance in Massachusetts is seeking an Integrated Eligibility Analyst to coordinate projects, assess programs, and research to improve processes and client experiences.

The role emphasizes collaboration with internal/external stakeholders, development of technical requirements, and proactive problem solving. This position may involve a hybrid work schedule and a strong emphasis on accessibility to services for low-income residents.

Qualifications

• Ability to analyze laws, regulations, policies, procedures, standards, and guidelines governing assistance programs.
• Excellent written and oral communication skills.
• Keen attention to detail and interest in informing technology requirements and design.
• Excellent time management skills, with the ability to shift focus as priorities and requirements change.

Responsibilities

• Provide support to the Assistant Director of Integrated Eligibility to promote initiatives that improve client experience and administrative efficiencies.
• Assist in executing projects within DTA and across the Commonwealth to reduce program participation gaps and maximize access to services.
• Consult with management and IT division to develop solutions to programmatic and operational issues or opportunities for improvement.
• Coordinate with other units involved in the planning of the project to execute and monitor deliverables to ensure project completion within required timeframes and successful implementation.

Skills

Analytical reasoning

Excellent written and oral comms

Policy & program analysis

Project coordination

Education

Bachelor's degree in business administration or public administration

Graduate degree in business administration or public administration

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Integrated Eligibility Analyst (260006OE)

Job Description

Integrated Eligibility Analyst - ( 260006OE )

Description

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Integrated Eligibility Analyst. Our ideal candidate communicates and operates with professionalism and is a proactive and solutions-oriented problem solver. In addition to having a solid foundation in DTA programs and systems, the ideal candidate should also be a willing learner about new tools, processes, and methods of working. The Integrated Eligibility analyst will coordinate specialized projects, conduct assessments, and research to help inform strategies to improve processes.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide support to the Assistant Director of Integrated Eligibility to promote initiatives that improve client experience and administrative efficiencies.
• Assist in executing projects within DTA and across the Commonwealth to reduce program participation gaps and maximize access to services. This includes participation in developing technical requirements, vision planning, coordinating with internal and external stakeholders, and implementing procedural changes.
• Consult with management and IT division to develop solutions to programmatic and operational issues or opportunities for improvement.
• Coordinate with other units involved in the planning of the project to execute and monitor deliverables to ensure project completion within required timeframes and successful implementation.
• Act as a liaison for the Department with federal, state, and private agencies.
• Write documentation for various audiences, such as clients, staff, oversight agencies, and stakeholders.
• Promote an inclusive environment among clients and colleagues that encourages and supports open dialogue and sharing of opinions and experiences.

Required Qualifications

• Ability to analyze laws, regulations, policies, procedures, standards, and guidelines governing assistance programs.
• Excellent written and oral communication skills.
• Keen attention to detail and interest in informing technology requirements and design.
• Excellent time management skills, with the ability to shift focus as priorities and requirements change.
• Ability to produce highly formatted documentation and presentations with minimal oversight.

Preferred Qualifications

• Passion for developing client-focused solutions to simplify interactions with government.
• Proactive approach to analyzing and addressing complex problems.
• Knowledge of project management principles, practices, and strategies, including the ability to work with limited resources, time constraints, and conflicting priorities to see projects through to successful completion.
• Knowledge of public assistance programs, objectives, policies, procedures, and long-term strategic plans.
• Experience in program policy and development, analysis, and program evaluation.
• Ability to troubleshoot problems and offer creative solutions.
• Skill in conflict resolution, consensus building, and maintaining effective working relationships.
• Ability to interpret and use data in problem-solving and process improvement.

Agency Mission

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

ADA Reasonable Accommodation

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Job

Administrative Services

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Job Posting

Oct 6, 2026, 5:52:22 PM

Number of Openings

1

Salary

80,411.50 - 117,590.46 Yearly

Bargaining Unit : 06-NAGE - Professional Admin.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo / [e-mail] - 8572830119

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

Yes