Healthy Incentives Program (HIP) Coordinator

Massachusetts Department of Public Health; Boston (MA); On-site; USD 80,000 - 118,000; Full time

Job summary

Department of Transitional Assistance is seeking a HIP Coordinator to review data, analyze operations, and propose improvements to policies and delivery of benefits. The role requires collaboration with agency staff and external partners to ensure compliant HIP and SNAP CSA operations.

Strong communication and data analysis skills are essential. Applicants should have extensive experience in program analysis and the ability to lead process improvements, monitor workflows, and draft clear

Qualifications

• Experience analyzing program data and improving operations.
• Strong written and verbal communication skills.
• Ability to collaborate with internal staff and external partners.
• Knowledge of government benefit programs and SNAP preferred.

Responsibilities

• Coordinate cross-functional activities to ensure HIP/SNAP CSA operations align with goals.
• Review procedures to identify inefficiencies and gaps; implement improvements.
• Lead projects, manage timelines, and track progress.
• Participate in analytics discussions and report data to stakeholders.
• Draft reports and memos for diverse audiences.
• Ensure compliance with established standards.

Skills

Data analysis

Policy analysis

Public program management

MS Office

Education

Bachelor's degree in Public Administration

Graduate degree in Public Administration

Bachelor's or higher in other major

Job description

Job Description - Healthy Incentives Program (HIP) Coordinator (2600066F)

Job Description

Description

The Department of Transitional Assistance (DTA) is seeking internal applicants for the Healthy Incentives Program (HIP) Coordinator position. The HIP Coordinator is responsible for reviewing and analyzing data and operations, identifying program needs, and recommending improvements to policies, procedures, and program delivery.

This role also involves collaborating with agency staff and external partners, as well as coordinating and monitoring unit activities to ensure effective operations and compliance with established standards. The duties listed below are not all-inclusive.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate and monitor cross-functional activities to ensure effective, compliant HIP and SNAP CSA operations aligned with program goals.
• Review and analyze operational procedures, systems, and workflows to identify inefficiencies and gaps
• Lead and coordinate special projects and process improvements, managing timelines, tracking progress, and evaluating results.
• Participate in analytics discussions on HIP usage and analyze data to improve processes, track progress, and inform stakeholders.
• Monitor team workflows and outcomes to identify systemic issues and lead implementation of sustainable solutions
• Draft reports, memos, and other forms of communication for various audiences.
• Collect, analyze, and report data to improve processes, track progress, and inform stakeholders.
• Perform other duties as assigned

Required Qualifications:

• Possession of a Massachusetts Motor Vehicle Operator’s license is required for travel-related assignments.

Preferred Qualifications:

• Knowledge of federal, state, and local government systems, includingthe laws, rules, and regulations ofgovernment benefit programs.
• Knowledge of the mission, goals, and objectives of SNAP.
• Knowledge of the needs of low-income individuals and families.
• Knowledge of DTA local office practices.
• Excellent oral and written communication skills.
• Highly skilled in execution and implementation of a public-facing program
• Knowledge of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, organizational development, etc.
• Knowledge of the development of best practices.
• Knowledge of data collection and analysis methodologies.
• Knowledge of project monitoring and evaluation systems.
• Knowledge of methods and techniques of policy analysis.
• Proficiency using Microsoft Word, Excel, and PowerPoint to produce formatted documents
• Ability to design and implement planning, policy, research, and evaluation processes.

Agency Mission:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment support.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering, or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff…

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Administrative Services

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Job Posting

Sep 30, 2026, 1:39:04 PM

Number of Openings

1

Salary

80,411.50 - 117,590.46 Yearly

If you have Diversity, affirm equal employment opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo /[e-mail] - 8572830119

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes