Collections Supervisor

Commonwealth of Massachusetts; Boston (MA); On-site; USD 84,000 - 123,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Department of Transitional Assistance is seeking a Collections Supervisor to lead the daily operations of the Collections Unit, supervising staff and ensuring timely processing of overpayment collections under SNAP, TAFDC, and EAEDC. This role requires strong financial reporting skills and adherence to state and federal regulations.

Ideal candidates will manage reporting, reconciliation, and communication with internal and external partners, with a focus on accuracy, compliance, and customer

Qualifications

• Four years of professional accounting or auditing experience with supervisory responsibility.
• Ability to prepare and interpret financial reports and documents.
• Knowledge of tax accounting and governmental accounting terminology.

Responsibilities

• Supervise the daily Collections Unit operations, including staff workload and performance.
• Manage collections activities for SNAP, TAFDC, and EAEDC programs and reconcile payments.
• Prepare and reconcile financial statements, reports, and records in MMARS and internal systems.
• Coordinate with leadership and partners on reconciliations, reporting, and systems issues.
• Respond to inquiries from clients, advocates, and stakeholders regarding overpayments.

Skills

Staff supervision

Auditing

Financial reporting

Data analysis

Communication skills

Teamwork

Documentation

Financial systems

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Collections Supervisor (260006RD)

Job Description

Collections Supervisor - ( 260006RD )

Description

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Collections Supervisor. The ideal candidate will supervise and manage the daily activities and operations of staff assigned to the Collections Unit.

The Collections Supervisor will manage financial reporting, reconciliation, payment processing, and collection activities related to DTA overpayment claims. This position will collaborate with internal and external partners to ensure collection activities are completed accurately, timely, and in compliance with applicable state and federal requirements.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

• Supervise daily Collections Unit operations, including staff workload, priorities, performance, attendance, and timely completion of assignments.
• Manage Colections Unit telephone operations, ensuring timely call response, adequate coverage, and appropriate handling of client and stakeholder inquiries.
• Design, maintain, review, and improve monthly, quarterly, and annual recoveries, reimbursement, and financial reports.
• Ovrsee the reconciliation and online filing of required United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) reports.
• Document and report the USDA Letter of Credit (LOC) to the Executive Office of Health and Human Services (EOHHS) Federal Revenue Unit.
• Report weekly deposits to the Accounting Unit and provide the distribution of receipts by revenue source.
• Reconcile Massachusetts and Federal Payment Intercepts and refunds with MMARS records and resolve discrepancies.
• Direct collection activities for DTA overpayment obligations, including SNAP, TAFDC, and EAEDC, ensuring accurate and timely posting of payments.
• Prepare, review, and reconcile financial statements, documents, records, transactions, and reports to ensure accuracy and conformance with established standards and reporting requirements.
• Respond to and oversee responses to client, advocate, and other stakeholder inquiries related to overpayment claims, collection activity, payments, refunds, and reimbursements.
• Coordinate with DTA leadership, Accounting, Finance, program areas, and state and federal partners on collections, reconciliations, reporting, systems, and operational issues.
• Perform related duties as required.

Required Qualifications:

• Knowledge of the principles and practices of staff supervision and management.
• Knowledge of the principles and practices of auditing.
• Knowledge of the methods of general report writing.
• Ability to analyze and determine the applicability of financial data, to draw conclusions and appropriate recommendations.
• Ability to read, interpret, and prepare documents such as financial reports and accounts.
• Strong oral and written communication skills.
• Ability to work in a team setting and deal tactfully with others.
• Ability to gather information by examining records and documents and through questioning individuals.
• Ability to write concisely, express thoughts clearly, and develop ideas in logical sequence.
• Knowledge of the principles and practices of tax accounting.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to correctly enter payment information in systems by examining records and documentation.
• Knowledge of the terminology and standard abbreviations used in governmental accounting.
• Knowledge of principles, practices and techniques of supervision.
• Knowledge of the methods and techniques of financial analysis.
• Ability to supervise staff by assigning and reviewing work, evaluating performance, identifying training needs, motivating employees, and addressing disciplinary matters.

Preferred Qualifications:

• Knowledge of the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
• Knowledge of the types and uses of agency forms.

Agency Mission

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in accounting or auditing, of which at least (B) one year must have been in supervisory, administrative or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions: I. A Bachelor's degree with a major in accounting, business administration or business management may be substituted for a maximum of one year of the required (A) experience.* II. A Graduate degree with a major in accounting, business administration, or business management may be substitute for a maximum of two years of the required (A) experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will only be permitted for a maximum of two years of the required (A) experience. No substitution will be allowed for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affiliated Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Job

Accounting and Finance

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Job Posting

Oct 6, 2026, 7:30:20 PM

Number of Openings

1

Salary

84,445.40 - 122,918.64 Yearly

If you have Diversity, ... contact Diversity Officer / ADA Coordinator : Natasha Lugo / [e-mail] - 8572830119

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes