Integrated Care & Referral Services Lead

Greater Health Now; Kennewick (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Paid holidays and PTO

Job summary

Greater Health Now seeks a Manager of Integrated Care & Referral Services to coordinate client navigation, referral management, and care coordination across the Social Care Network and Community Care Hub. You will partner with healthcare organizations, managed care entities, and community groups to strengthen referral pathways and improve access to services.

Responsibilities include developing workflows for intake, referrals, benefits navigation, and care transitions, while supporting partner

Qualifications

• Bachelor’s degree in Public Health, Social Work, Healthcare Administration, Human Services, Community Health, Business Administration, or related field.
• Three (3) years of experience in care coordination, healthcare operations, social services, community health, referral management, patient navigation, or a related field.
• Demonstrated ability to communicate and build rapport across organizational levels and community settings, adjusting communication style to the audience.
• Experience with referral management, client navigation, care coordination, or related platforms preferred.

Responsibilities

• Coordinate day-to-day Community Care Hub operations and referral workflows from intake through closure.
• Support timely referral assignment, tracking, follow-up, and closed-loop communication.
• Develop and improve processes that increase referral efficiency, partner engagement, and client outcomes.
• Collaborate with internal teams and community partners to identify and address referral barriers, service gaps, and capacity needs.
• Promote warm handoffs and whole-person approaches to reduce barriers to care.

Skills

Relationship building

Communication

Facilitation

Project coordination

Education

Bachelor’s degree in related field

Tools

Referral management platforms

Job description

Greater Health Now seeks a Manager of Integrated Care & Referral Services to coordinate client navigation, referral management, and care coordination across the Social Care Network and Community Care Hub. You will partner with healthcare organizations, managed care entities, and community groups to strengthen referral pathways and improve access to services.

Responsibilities include developing workflows for intake, referrals, benefits navigation, and care transitions, while supporting partner