Integrated Care Coordinator — Transforming Behavioral Health

HEALTH CONNECT AMERICA, INC; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Navigator

Health Savings Account with company 2

Dependent Daycare FSA

401(k) Retirement Plan

EAP program (8 mental health sessions)

Job summary

Health Connect America is seeking an Integrated Care Coordinator to deliver person-centered care by planning, coordinating, and monitoring individualized treatment plans aligned with behavioral health goals. This role supports Nurse Practitioner documentation and clinic operations.

The position emphasizes care management, community referrals, and adherence to regulatory standards, with on-site clinic duties and outreach to improve referrals and enrollment.

Qualifications

• Bachelor’s degree required; preference for human services or related fields.
• Experience working with children and families in case management or community resource roles.
• North Carolina: meet criteria as Qualified Professional (QP) per 10A NCAC 27.0104 via listed pathways.

Responsibilities

• Actively engage with individuals through assessment, coordination, health promotion, and transition care; document assessments and coordinate with care teams.
• Provide comprehensive care management, coordination, health promotion, supports, and referrals to community services.
• Complete the Care Management Comprehensive Assessment within designated timeframes and share results with PCPs and relevant agencies.
• Ensure clients receive required physical exams, medication monitoring, and appropriate services.
• Maintain medical record compliance and timely documentation of care coordination activities.
• Monitor HEDIS gaps and verify client payer and program enrollment status monthly.
• Coordinate follow-up services for hospitalizations or life transitions; ensure smooth transitions of care.

Skills

Case Management

Care Coordination

Documentation

Interdisciplinary Collaboration

Education

Bachelor's degree in human services or related field

Master’s degree in human services (preferred)

Job description

Health Connect America is seeking an Integrated Care Coordinator to deliver person-centered care by planning, coordinating, and monitoring individualized treatment plans aligned with behavioral health goals. This role supports Nurse Practitioner documentation and clinic operations.

The position emphasizes care management, community referrals, and adherence to regulatory standards, with on-site clinic duties and outreach to improve referrals and enrollment.