Integrated Care Coordinator — Flexible Scheduling & Family Impact

Health Connect America, Inc.; Asheboro (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program (EAP)

Paid time off and holidays

Medical, dental, vision insurance

Health Savings Account

Dependent Daycare FSA

Health Navigator

401(k)

Benefits Hub/Tickets at Work

Job summary

Pinnacle Family Services, part of Health Connect America, seeks an Integrated Care Coordinator to oversee care planning, coordination, and monitoring for clients with behavioral and physical health goals in North Carolina.

You’ll collaborate with treatment teams and community resources to ensure seamless care, while maintaining compliant documentation and pursuing program outreach and enrollment.

Qualifications

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104.
• Full-time, supervised experience required.
• Two years LTSS/HCBS coordination experience preferred for LTSS roles.
• Current NC license or board certification in a human services field.

Responsibilities

• Conduct care assessments and develop individualized, person-centered care plans.
• Coordinate and monitor services across treatment teams and providers.
• Support follow-up after hospitalizations or life transitions.
• Track progress and verify enrollment and payer status for access to services.
• Provide health education, guidance, and crisis support to clients and families.
• Document care coordination activities in line with standards and regulations.
• Assist with clinic operations: scheduling, reminders, vitals, charting.
• Participate in outreach to promote engagement and enrollment.

Skills

Care coordination

Organizational skills

Clinical insight

Education

Master's in human services field

Bachelor's in human services field

Bachelor's in non-human services field

Job description

Pinnacle Family Services, part of Health Connect America, seeks an Integrated Care Coordinator to oversee care planning, coordination, and monitoring for clients with behavioral and physical health goals in North Carolina.

You’ll collaborate with treatment teams and community resources to ensure seamless care, while maintaining compliant documentation and pursuing program outreach and enrollment.