Impactful Program Coordinator — Children & Family Services

Health Connect America; Whiteville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

EAP program (8 mental health sessions)

Paid time off

Medical, dental, vision insurance

Health Savings Account

Dependent Daycare FSA

Health Navigator

401(k) Retirement Plan

Perks Hub and Tickets at Work

Job summary

Pinnacle Family Services, part of Health Connect America, is hiring a Program Coordinator in North Carolina. You'll serve as a vital link between direct service delivery, administrative operations, and program leadership, balancing client care with program needs.

You will work with program directors, clinicians, referral sources, clients, and community partners to ensure services are delivered effectively, while maintaining compliance with state and payer requirements.

Qualifications

• Bachelor's degree in a human services-related field such as Social Work, Psychology, Sociology, Counseling, Criminal Justice, or related discipline.
• Minimum of two years of experience working with children and/or families, including internships, practicum experiences, or volunteer work.
• Leadership, supervisory, or management experience preferred
• Experience in behavioral health, community-based services, case management, program operations, or client services preferred
• Strong organizational, communication, problem-solving, and relationship-building skills
• Valid driver's license, reliable transportation, and current vehicle insurance required

Responsibilities

• Provide direct services to assigned clients while ensuring services are delivered in accordance with treatment plans, organizational standards, and payer requirements
• Maintain timely and accurate documentation, participate in treatment team meetings, and review treatment-related documentation to support quality service delivery
• Serve as a key point of communication for clients, families, referral sources, employees, and community partners by responding to inquiries and supporting positive relationships
• Assist the Program Director with operational functions including admissions, authorizations, billing, payroll support, customer relations, chart audits, training coordination, and compliance activities
• Support recruitment, onboarding, staff development, mentoring, and training efforts to help strengthen team performance and workforce development
• Contribute to strategic planning, budget preparation, marketing initiatives, regional growth efforts, and quality improvement activities that support program success

Skills

Leadership experience

Communication skills

Organizational skills

Relationship-building

Problem-solving

Driver's license

Education

Bachelor's degree in a human services-related field

Job description

Pinnacle Family Services, part of Health Connect America, is hiring a Program Coordinator in North Carolina. You'll serve as a vital link between direct service delivery, administrative operations, and program leadership, balancing client care with program needs.

You will work with program directors, clinicians, referral sources, clients, and community partners to ensure services are delivered effectively, while maintaining compliance with state and payer requirements.