Integrated Behavioral Health Case Manager

Mainline Health Systems Inc; Monticello (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Mainline Health Systems Inc. in Monticello, AR is seeking a Behavioral Health Case Manager to support the Behavioral Health Unit and Case Management for Integrated and/or Behavioral Health patients.

The role emphasizes coordinating resources, scheduling, referrals, and patient education within a Patient Centered Medical Home framework. You will handle clerical tasks, coordinate care across disciplines, and assist with quality improvement initiatives.

Qualifications

• Strong reading, writing and communication skills.
• Excellent interpersonal skills.
• Excellent organizational and planning skills.
• Excellent professional customer service skills required.
• Attention to detail and accuracy.
• Working knowledge of MS Office products and eClinical.
• Experience in linking patients with various community resources and patient enabling services preferred.
• An Associate is required. Bachelor’s Degree in psychology or social work preferred.

Responsibilities

• Clerical and administrative tasks related to patient care such as scheduling appointments, reminder calls, outreach letters, coordinating integrated, behavioral health and medical appointments, updating patient contact information et cetera, and prior authorizations if indicated.
• Manage referrals and calls related to integrated care and behavioral health in a timely manner.
• Provide education to patients about MHS services as needed.
• Assist with care coordination (connecting patients with needed resources, referrals to other agencies as needed, obtaining ROI’s as needed).
• Complete screeners to determine patient and family needs and develop plans to meet identified needs. Enter screeners in visit note/smart forms.
• Assist providers with patient care by making follow‑up calls to assist with patient adherence to treatment plan goals.
• Assist with coordination of Integrated Care services by monitoring and working with various disciplines on the unified treatment plans.
• Assist Behavioral Health Consultant’s with patient care by monitoring, updating and tracking identified treatment goals.
• Participate in Quality Improvement, Quality Assurance activities as appropriate for departmental tracking.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Participates in all Risk Management activities provide as assigned.
• Other duties as assigned

Skills

Reading & Writing

Interpersonal skills

Organizational skills

Customer service

Attention to detail

MS Office

eClinical

Education

Associate degree

Bachelor’s degree in psychology or social work

Tools

MS Office

eClinical

Job description

Mainline Health Systems Inc. in Monticello, AR is seeking a Behavioral Health Case Manager to support the Behavioral Health Unit and Case Management for Integrated and/or Behavioral Health patients.

The role emphasizes coordinating resources, scheduling, referrals, and patient education within a Patient Centered Medical Home framework. You will handle clerical tasks, coordinate care across disciplines, and assist with quality improvement initiatives.