Intake Technician

City of Hampton; Hampton (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

City of Hampton seeks a dedicated administrative specialist to support the benefits division, handling direct customer service for individuals applying for or receiving financial assistance. The role works under supervision and follows established procedures.

Candidates should have a high school diploma or GED and at least three years of administrative support experience. A valid driver's license and the ability to pass a background check are required; the position offers benefits and

Qualifications

• High school diploma or GED required.
• Three years of full-time equivalent administrative support experience including direct customer service.
• Valid driver’s license and satisfactory driving record.
• Background check clearance prior to offer.

Responsibilities

• Provide direct customer service to benefits division customers seeking or receiving financial assistance.
• Perform a variety of complex duties under close supervision according to set procedures.

Skills

Customer service

Administrative support

Driving

Education

High school diploma or GED

Job description

The purpose of the class is to perform a variety of complex duties to assist benefits division with direct customer service to those seeking or receiving financial assistance. The class works under close supervision according to set procedures.

Minimum Requirements

• Requires any combination of education and experience equivalent to high school graduation or GED.
• Three (3) years of full-time equivalent administrative support experience to include some direct customer service work or closely related experience.
• A combination of education and experience may be considered for this position.
• Must possess a valid driver’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.

Additional Requirements

• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”