Benefits Intake Specialist: Customer-Focused Support

City of Hampton; Hampton (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

City of Hampton seeks a dedicated administrative specialist to support the benefits division, handling direct customer service for individuals applying for or receiving financial assistance. The role works under supervision and follows established procedures.

Candidates should have a high school diploma or GED and at least three years of administrative support experience. A valid driver's license and the ability to pass a background check are required; the position offers benefits and

Qualifications

• High school diploma or GED required.
• Three years of full-time equivalent administrative support experience including direct customer service.
• Valid driver’s license and satisfactory driving record.
• Background check clearance prior to offer.

Responsibilities

• Provide direct customer service to benefits division customers seeking or receiving financial assistance.
• Perform a variety of complex duties under close supervision according to set procedures.

Skills

Customer service

Administrative support

Driving

Education

High school diploma or GED

Job description

City of Hampton seeks a dedicated administrative specialist to support the benefits division, handling direct customer service for individuals applying for or receiving financial assistance. The role works under supervision and follows established procedures.

Candidates should have a high school diploma or GED and at least three years of administrative support experience. A valid driver's license and the ability to pass a background check are required; the position offers benefits and