Intake Support/Enrollment Specialist

Judson Center; Warren (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

A local healthcare provider in Warren, MI is seeking an Intake Support/Enrollment Specialist to assist with patient intake support, engagement, and care coordination in behavioral health services. The role requires strong communication and data entry skills, along with a valid Michigan driver’s license. Responsibilities include interacting with consumers, maintaining health records, and working within a team. Medical office experience is preferred, and a strong understanding of behavioral health is beneficial.

Qualifications

• Strong PC Software and Web skills required.
• Experience in medical office preferred.
• Ability to comply with ethical and licensing standards.

Responsibilities

• Assist with patient intake support.
• Engage and coordinate care with providers.
• Provide initial contact for individuals seeking services.
• Complete data entry accurately in health records.
• Remind consumers of appointments and assist with scheduling.
• Enter data accurately into electronic health records and upload documents.

Skills

Strong communication skills

Data entry skills

MS Word

Adobe

Excel

Outlook

Understanding of behavioral health

Medical office experience

Education

Valid Michigan Driver’s License

Tools

MS Word

Adobe

Excel

Outlook

Web-based tools

Job description

Position:Intake Support/Enrollment Specialist

Location: Warren, MI

Job Id:1552

# of Openings:1

Job Title: Intake Support/Enrollment Specialist

Reports To: Program Manager

Status: Full Time

FLSA Status: Non-Exempt

Job Summary

Intake Support and Enrollment Specialist duties include assisting with patient intake support, patient engagement and coordination of care with internal and external providers for the behavioral health program.

Primary Duties and Responsibilities

• Provide initial contact to Individuals seeking Behavioral Health and Primary Care Services
• Support the Integrated Care Intake Department
• Enrollment Individuals seeking services in Integrated Care Services
• Assist patients in completion of intake and annual program documentation.
• Complete coordination of care activities and documentation with patient primary care providers, psychiatric care providers and clinicians.
• Interact and communicate directly with consumers either by telephone, electronically, or face to face to remind them of upcoming appointments and assist with scheduling missed appointments.
• Complete data entry accurately in multiple electronic health records
• Upload documents obtained by program staff
• Complete all mandatory trainings, as required by contract and Judson Center
• Attends all scheduled meetings, including individual and program meetings
• Ability to work well with a medical office team in a fast paced setting
• Understanding of behavioral health and substance use disorders helpful
• Data entry skills with a high degree of accuracy, efficiency and timeliness
• Strong PC Software and Web skills: MS Word, Adobe, Excel, Outlook, and web based tools.
• Strong ability to use the English language properly in written and oral communication.
• Ability to comply with all applicable licensing rules, accreditation standards, code of ethics, insurance reimbursement rules, and Judson Center’s policies and procedures.
• Medical office experience preferred.

Education, Certificates, Licenses, Registrations

• Strong communication skills, both written and verbal;
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.

Working Conditions

• Job responsibilities will be performed within an office environment.
• To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.