Intake Supervisor

Judson Center; Warren (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Judson Center is seeking an Intake Supervisor in Warren, MI to lead the intake team, monitor assessment quality, and ensure adherence to regulations and policies. The role emphasizes data collection, reporting, and collaboration with clinical staff to optimize service connections for clients.

You will develop training programs, oversee scheduling, and participate in program planning while fostering a compassionate, efficient onboarding experience for clients and staff alike.

Qualifications

• Master’s degree in social work, counseling, or psychology required.
• State licensure LMSW or LPC required.
• Valid Michigan driver’s license and own vehicle required.

Responsibilities

• Supervise and support intake staff, provide training and evaluations.
• Oversee intake process for timely, thorough assessments.
• Ensure regulatory compliance during intake operations.
• Collect, analyze, and report intake data to identify trends.
• Collaborate with clinical teams for referrals and service connections.
• Contribute to program development and staff training initiatives.

Skills

Leadership

Team supervision

Training

Communication

Data analysis

Regulatory compliance

Client advocacy

Education

Master’s Degree in Social Work, Counseling, or Psychology

State Licensure LMSW, LPC

Driver’s License (Michigan)

Job description

Certified Community Behavioral Health Clinic

Job Title: Intake Supervisor

Reports To: Program Manager

Status: Full Time; Exempt

Job Summary

Key responsibilities include training and supervising intake staff, monitoring the quality of intake assessments, and ensuring compliance with relevant regulations and organizational policies. The supervisor also plays a crucial role in data collection and reporting, identifying trends to enhance service delivery, and participating in program development initiatives.

Primary Duties and Responsibilities:

• Supervise and support a team of intake specialists, providing guidance, training, and performance evaluations.
• Foster a collaborative and positive work environment that encourages professional growth.
• Oversee the intake process, ensuring timely and thorough assessments for individuals seeking services.
• Ensure that intake specialists conduct comprehensive screenings and interviews to gather relevant client information.
• Monitor compliance with regulatory standards and organizational policies during the intake process.
• Review and evaluate intake assessments for accuracy and completeness, providing feedback for improvement.
• Work closely with clinical teams to ensure appropriate referrals and service connections for clients.
• Participate in case reviews and interdisciplinary meetings to discuss client needs and treatment options.
• Collect, analyze, and report data related to intake processes, identifying trends and areas for improvement.
• Maintain accurate records and documentation in accordance with privacy regulations and best practices.
• Develop and implement training programs for new intake staff, focusing on best practices and clinical knowledge.
• Stay updated on developments in behavioral health to provide relevant training and resources.
• Ensure clients receive a warm and welcoming experience during the intake process.
• Advocate for clients' needs and help navigate barriers to accessing services.
• Contribute to the development and enhancement of protocols and programs to improve service delivery.
• Engage in community outreach to raise awareness of available behavioral health services.
• Address any immediate client crises or urgent needs that arise during the intake process.
• Provide support and guidance to staff in handling challenging situations effectively.
• Manage scheduling and workflow for the intake team to ensure efficient operations.
• Participate in strategic planning and program evaluation efforts to enhance overall service quality.
• This role requires strong leadership, excellent communication skills, and a commitment to fostering a compassionate and effective intake process in the behavioral health field.

Education, Certificates, Licenses, Registrations:

• Master’s Degree in Social Work, Counseling, or Psychology
• State Licensure- LMSW, LPC
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.

Working Conditions:

• Job responsibilities will be performed within an office environment.
• To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day. Specific vision abilities required by this job include close vision. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, walk, stand, sit, communicate verbally and in writing, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Close vision requirements due to computer work.
• Regular, predictable attendance is required.