Associate Commissioner

CONSUMER AND WORKER PROTECTION; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a senior leader for its Enforcement Analytics Team within the Research and Analytics Division (RAD). You will partner with investigators and attorneys to convert data into evidence for enforcement and relief for consumers and workers.

Lead the team, define roles, recruit managers, and set standards for methodology and documentation so findings stand in court. Oversee analytics products and policy shaping to support DCWP laws.

Qualifications

• Master's degree in business or public administration, economics, labor or industrial relations, statistics or closely related field required.
• Bachelor's degree with five years of professional experience, including 18 months in executive/managerial/supervisory capacity.
• Education/experience equivalent paths allowed with explicit degree requirement for bachelor's and 18 months supervisory experience.

Responsibilities

• Build the Enforcement Analytics Team: define roles, structures, recruit, and develop managers.
• Set agenda with enforcement attorneys and agency leadership to determine priority industries and evidence needed.
• Ensure methodology, documentation, and reviews are robust to withstand expert scrutiny and negotiations.
• Direct analytics product development processing business records, worker data, and consumer complaints at scale.
• Shape technology policy and align rules with how analytics actually operate and can be enforced.

Education

Master's degree in business or public administration, economics, labor or industrial relations, statistics or closely related field

Bachelor's degree + 5 years professional experience (incl. 18 months in exec/managerial capacity)

Job description

About Research and Analytics Division (RAD) RAD is DCWP's in-house data team, and one of the first municipal offices of its kind in the country. Data scientists, technologists, engineers, product managers, and PhD economists work directly with the agency's attorneys and investigators to speed up investigations and win relief for consumers and workers. RAD also supports the agency's research, policy analysis, and public reporting. DCWP's data scientists and economists helped pioneer the Minimum Pay Rate for delivery workers, which has resulted in over $2 billion in additional pay. RAD will grow to 36 staff by FY28. It's hiring now, and it's moving fast.

The job Companies hold the data that shows whether they broke the law. Your team will dig it out, decode it, and turn it into evidence that wins in court. You'll lead the Enforcement Analytics Team of IT architects, data scientists, technologists and engineers who work alongside DCWP's investigators and attorneys to hold businesses accountable to consumers and workers. Your team will also build the analytics tools that legal case teams rely on and advise the agency on technology policy as it writes rules to support the laws passed by City Council. You will report to the Deputy Commissioner of RAD, manage managers, and work as a partner to DCWP's senior attorney leadership on how analytics drives enforcement.

What you'll do

• Build the team. Define roles, structures, and workflows. Recruit, hire, and develop technical talent, and grow a bench of strong managers.
• Set the agenda. With agency leadership and enforcement attorneys, decide which industries and practices the team goes after, and what evidence it takes to win.
• Make the work bulletproof. Set standards for methodology, documentation, and review so findings survive opposing experts, settlement negotiations, and courtrooms.
• Ship tools, not just analyses. Direct the product and engineering work behind analytics products that process business records, worker data, and consumer complaints at scale. Set the roadmap and make the build-versus-buy calls.
• Shape technology policy. Make sure proposed laws and rules reflect how the technology actually works and can be enforced. Spot new worker and consumer protections that emerging tech makes necessary.
• Protect the data. Set responsible practices for handling sensitive business, worker, and consumer data, working with agency counsel and IT.
• Run the business of the team. Manage budget, headcount, procurement, and resource needs with the Deputy Commissioner and peer leads.
• Represent RAD. Speak for the Division inside DCWP, with other City agencies, and with outside partners.
• Help run the Division. With the Deputy Commissioner and peer team leads, shape Divisional policies, strategic planning, and collaboration across teams.

About DCWP The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

*DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply.*

**This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.**

ADMINISTRATIVE LABOR RELATIONS - 82994

Minimum Qualifications

1. A master's degree from an accredited college in business or public administration, economics, labor or industrial relations, statistics or a closely related field and four years of satisfactory full-­time professional experience in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics, economic planning or a related area, 18 months of which must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in labor research and analysis, employee benefit design and benefit program evaluation, compensation analysis, labor economics or economic planning; or

2. A baccalaureate degree from an accredited college and five years of professional experience, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above; or

3. Education and/or experience equivalent to "1" or "2" above. However, all candidates must possess a baccalaureate degree from an accredited college, and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

ADMINISTRATIVE LABOR RELATIONS - 82994