Intake Specialist - Patient Registration

UNC Health; Smithfield (NC); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

UNC Health in Smithfield, NC seeks a Patient Registration professional to ensure accurate ADT data, schedule appointments, and handle up-front payments. You will verify insurance and demographics, maintain documentation, and support billing accuracy in a day-time, on-site role.

Requirements include a high school diploma or GED and at least two years of customer service or clerical experience; the position is full-time with standard 40 hours per week.

Qualifications

• Two years of customer service and/or clerical experience.
• Able to verify demographic and insurance information in ADT systems.
• Excellent attention to detail and good communication skills.

Responsabilités

• Verify and update ADT information (insurance, demographics) to ensure accuracy and safety.
• Schedule all new and follow-up patient appointments; reschedule as needed.
• Complete governmental, regulatory, and financial forms per procedures.
• Use price estimation tools to provide accurate patient estimates during registration.
• Meet targets for up-front collections (deposits, copays, balances).
• Participate in QA and minimize errors via system work queues.

Connaissances

Customer service

Clerical

Formation

High school diploma or GED

Description du poste

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Johnston Health

Organization Unit: Patient Registration

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Smithfield

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.