Intake Specialist - Patient Registration

UNC Health Care; North Carolina; Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

UNC Health in Smithfield, NC is seeking a Patient Access/Registration specialist to ensure timely, accurate ADT processing and insurance verification. The role emphasizes precise data entry and compliant documentation.

The position focuses on upfront collections, accurate patient estimates, and QA, with on-site, 40-hour work weeks and a commitment to patient service excellence.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Require two (2) years of customer service and/or clerical experience.

Responsabilités

• Verify ADT data (insurance verification, demographics) to ensure accuracy for billing and safety.
• Schedule new and follow-up appointments; reschedule cancellations when possible; inform providers.
• Complete and file governmental, regulatory, financial, and contractual forms per procedure.
• Use price estimation tool to provide accurate patient estimates during registration.
• Meet upfront collection targets: deposits, estimated amounts due, co-pays, prior balances.
• Participate in QA; use system work queues to reduce errors and track corrections.

Connaissances

Customer service

Clerical tasks

Formation

High school diploma or GED

Description du poste

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.


• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.


• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.


• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients


• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.


• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

• Legal Employer: NCHEALTH


• Entity: Johnston Health


• Organization Unit: Patient Registration


• Work Type: Full Time


• Standard Hours Per Week: 40.00


• Salary Range:$19.12 - $27.17 per hour (Hiring Range)


• Pay offers are determined by experience and internal equity


• Work Assignment Type: Onsite


• Work Schedule: Day Job


• Location of Job: US:NC:Smithfield


• Exempt From Overtime: Exempt: No


• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.