Care Access Representative

UNC Health; North Carolina; Remote; USD 25,000 - 36,000; Full time

Job summary

UNC Health’s Care Access team seeks a Care Access Representative to serve as the first contact for patients, staff, and physicians. You will schedule outpatient visits, input patient data, check in/out, and coordinate communication across departments.

This fully remote role operates Monday–Friday, 8 am–5 pm. Experience in customer service and clerical tasks is desired, with a background in patient demographics verification and Epic usage.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• 1+ years of customer service and/or clerical experience.
• Knowledge of scheduling and patient registration workflows is a plus.

Responsibilities

• Provide excellent customer service with a caring, professional demeanor in a busy call center or outpatient setting.
• Verify insurance and patient demographics to ensure accurate registration and billing.
• Answer calls, direct inquiries, and document interactions in the Epic system.
• Schedule outpatient appointments and reschedule when needed to minimize disruptions.
• Collaborate with teammates and participate in departmental quality assurance to reduce errors.

Skills

Customer service

Clerical

Education

High school diploma

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.

This position supports primary care scheduling team. This is a fully remote position working Monday through Friday, 8 am - 5 pm.

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.
• Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location.
• Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
• Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.
• Complete other administrative work as needed

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• One (1) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access AC UNC Health Medical Group

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.