Intake Specialist, Pathways Program

Qchnyc; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Paid Family Leave

403(b) Retirement Plan

Paid Time Off

Paid Sick Leave

Professional Development

Job summary

Queens Community House in Jamaica, NY seeks an Intake Specialist to guide applicants through intake and enrollment, assess needs, and connect them with Pathways resources. The role requires strong communication, attention to detail, and client-centered service.

You will maintain records, coordinate with partners, and support staff across sites while delivering high-quality intake experiences for participants and families seeking program participation.

Qualifications

• Associate or Bachelor's degree, or 3+ years of relevant experience.
• Proficiency with Dropbox and Microsoft Office Suite, including Word, Excel, PowerPoint, OneDrive, and OneNote.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Lead a client-centered intake and enrollment process.
• Maintain accurate participant information in electronic databases and records.
• Collaborate with program sites to support outreach, events, and scheduling.
• Proctor TABE testing and administer soft skills assessments as required.
• Conduct individualized post-secondary planning assessments.
• Transition candidates to program coaches with actionable plans.
• Build relationships with staff and coordinate referrals to partner agencies.
• Conduct intake and follow-up appointments by phone, in person, or at outreach locations.
• Clearly communicate program eligibility and expectations.
• Document intake screenings and maintain applicant files.
• Provide excellent customer service throughout enrollment.
• Represent QCH at meetings and agency events.
• Provide administrative support as needed.

Skills

Interpersonal skills

Communication

Problem solving

Detail oriented

Independent work

Education

Associate degree

Bachelor’s degree

Tools

Dropbox

Microsoft Office

OneDrive

OneNote

Job description

Queens Community House in Jamaica, NY seeks an Intake Specialist to guide applicants through intake and enrollment, assess needs, and connect them with Pathways resources. The role requires strong communication, attention to detail, and client-centered service.

You will maintain records, coordinate with partners, and support staff across sites while delivering high-quality intake experiences for participants and families seeking program participation.