Intake Specialist - HSG

capeco-works; Pendleton (OR); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health

Dental

RX

Vision

FSA

Life Insurance

401K Plan

Vacation

Sick and Holidays

Job summary

CAPECO is hiring an Intake Specialist – Limited Duration at the Pendleton Main Office to process client applications for housing programs, determine eligibility, and maintain accurate files. You will enter client information into the database and prepare reports on numbers served and funding utilized.

The position requires a two-year college degree (or equivalent experience), strong communication and customer service skills, and the ability to work independently with accuracy.

Qualifications

• A two-year college degree, which can be substituted for three years of relevant work experience.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Must be detail oriented and able to work independently with speed and accuracy.
• Must be able to transition from one application to another based on demand for services.
• Previous experience interviewing and/or determining client eligibility or customer service environment will be considered.
• C computer experience and have a working knowledge of Word and Excel.

Responsibilities

• Gathers information and documents from clients to complete their file.
• Conducts detailed eligibility assessments for rental assistance.
• Determines level of need and assistance amounts.
• Maintains accurate client records, both physical and digital.
• Ensures timely and accurate completion of reports.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Detail oriented

Independent worker

Transition between apps

Interviewing/eligibility experience

Education

Two-year college degree

Tools

Word

Excel

Job description

CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

POSITION: INTAKE SPECIALIST – Limited Duration

Supervised by: Program Manager and Director of Programs

Department: Housing

Classification: Full Time (Limited Duration, Dependent on Funding)

Position Status: Non-Exempt

Location: Pendleton Main Office

Wage: $4,006/Month

Benefits:

• Health
• Dental
• RX
• Vision
• FSA
• Life Insurance
• 401K Plan
• Vacation
• Sick and Holidays

POSITION OVERVIEW:

Processes client applications and determines eligibility for housing programs. Maintains accurate client files that require retention of supporting documentation. Enter client information into database. Prepare reports identifying numbers served and funding utilized based on assistance provided.

ESSENTIAL JOB FUNCTIONS:

• Works directly with clients to gather their information and documents necessary to complete the file.
• Conducts detailed eligibility assessments for rental assistance.
• Determines level of need and assistance amounts.
• Maintain accurate client records, both physical and digital.
• Ensure timely and accurate completion of reports.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A two-year college degree, which can be substituted for three years of relevant work experience.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Must be detail oriented and able to work independently with speed and accuracy.
• Must be able to transition from one application to another based on demand for services.
• Previous experience interviewing and/or determining client eligibility or customer service environment will be considered.
• C computer experience and have a working knowledge of Word and Excel.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 50 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS

• Must pass a criminal history background investigation however, a conviction of a crime may not necessarily disqualify an individual from this position.
• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of marijuana.

EQUAL OPPORTUNITY EMPLOYER

CAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.