Case Manager – Homeownership

CAPECO Community Action Program of East Central Oregon; Pendleton (OR); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health

Dental

RX

Vision

FSA

Life Insurance

401K Plan

Vacation

Sick and Holidays

Job summary

CAPECO Community Action Program of East Central Oregon is hiring a Homeownersh​ip Case Manager in Pendleton or Hermiston. You will provide comprehensive counseling to families and individuals on pre-purchase, post-purchase, and foreclosure prevention, along with budget and credit guidance.

The role includes creating curricula, facilitating homebuyer education, attending dispute conferences, and performing outreach to meet funder requirements.

Qualifications

• Associate degree or equivalent combination of education, training and experience.
• Excellent communication, interpersonal and customer service skills.
• Bilingual in English/Spanish preferred.

Responsibilities

• Provide one-on-one counseling for action plans, budgeting and debt management.
• Develop and facilitate homebuyer education and financial literacy workshops.
• Attend dispute resolution conferences between homeowners and lenders to avoid foreclosure.
• Monitor client caseload and maintain documentation in client files.
• Build relationships with lenders, realtors and community partners to address client needs.
• Travel within the service area as required.

Skills

Communication

Customer service

Interpersonal skills

Bilingual English/Spanish

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

CAPECO is a diverse group of people who are committed creating a thriving community by providing education resources and services dedicated to eliminating poverty and contributing to the success of our community members We hire people from all walks of life not because we must but because we know it makes us stronger If you share our passion for community then we would love to meet you

HOMEOWNERSHIP CASE MANAGER

Supervised by Program Manager & Director of Programs Department Housing Stability

Classification Regular Full Time Position Status Non Exempt Location Pendleton or Hermiston office Starting Salary 4218Month

Benefits

• Health
• Dental
• RX
• Vision
• FSA
• Life Insurance
• 401K Plan
• Vacation
• Sick and Holidays

Position Overview

The responsibilities of the Homeownership Case Manager are to provide comprehensive counseling services to families andor individuals who need pre purchase post purchase default and foreclosure counseling Budget and credit counseling will also be provided Create new curriculum and facilitate various workshops on homebuyer education and financial literacy Prepare for and attend dispute resolution conferences between homeowners and their lender with the goal of avoiding foreclosure Conduct program outreach Obtain and maintain required certification

ESSENTIAL JOB FUNCTIONS

An employee in this position may be called upon to do any or all the following essential functions These examples do not include all the duties which the employee may be expected to perform Other duties responsibilities and activities may change or be assigned at any time with or without notice To perform this job successfully an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation Provide one on one extensive counseling sessions for action plans budget development debt management review of credit report emergency savings funds that promote the clients best interest and choice in their effort towards homeownership home retention or self sufficiencyCreate new curriculum and facilitate homebuyer education and financial literacy workshopsAttend resolution conferences as a mediator between homeowners and their lender and advocate on behalf on of the homeowner with the goal of avoiding foreclosureMonitor client caseload which includes conducting follow ups with clients to determine if they are progressing towards their goalsManage a rental subsidy caseload as assigned based on program demands and current workloadEnsure that all communications with clients lenders etc are documented in the client fileEnsure all client files are complete with all required documentation in compliance with funders requirements and securely storedEnter client data into various data systemsBuild relationships with lenders realtors and community partners to learn about the services they offer and advocate for the provision of said services to program clients with the goal of addressing all needs in a holistic mannerConduct program outreach to meet grant requirementsAttend community meetings as they pertain to poverty housing and homelessnessParticipate training to obtain and maintain required certificationsPeriodically employees may be required to work evenings weekends or as business needs dictateOccasionally you will have out of town or overnight travel working before or after regular business hours Travel may require the use of a personal vehicle Mileage for the business related use of a personal vehicle will be reimbursed at the standard mileage rate as published by the US Internal Revenue ServicePerforms other duties as assigned

REQUIRED KNOWLEDGE SKILLS ABILITIES & MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge skills abilities and minimum qualifications necessary to perform the essential functions of the position Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Associate degree in related field of study or equivalent combination of education training and experience which provides the required knowledge skills and abilities to perform the essential functions of this positionExcellent communication interpersonal and customer service skillsObtain and maintain required certificationsUnderstanding of home purchase financing and default foreclosure processesGood decision making skills with the ability to analyze information evaluate results and implement the best solution to solve problems or challengesSelf motivated with the ability and dedication to learn new skills quickly keep up to date technically and apply new knowledge to your jobProficient with computer systems and software including Microsoft Office SuiteBilingual in EnglishSpanish preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear The employee is occasionally required to bend kneel and crouch Specific vision abilities required by this job include close vision and distance vision The noise level in the work environment is usually moderate The employee must occasionally lift andor carrymove objects up to 30 pounds This job operates in a professional office environment This role routinely uses standard office equipment such as computers smart phones photocopiersscanners shredders and filing cabinets

SPECIAL REQUIREMENTS

Must pass a criminal history background investigation; however a conviction of a crime may not necessarily disqualify an individual from this positionCAPECO is a drug free workplace and pre employment drug screening will be required Due to federal funding our drug screenings include the use of marijuanaPossession of or ability to obtain a valid Drivers License and insurable driving record is requiredTravel required within the service area Occasional out of town or overnight travel Travel may require the use of a personal vehicle Mileage for the business related use of a personal vehicle will be reimbursed at the standard mileage rate as published per IRS guidelinesEQUAL OPPORTUNITY EMPLOYER CAPECO does not discriminate in employment opportunities or practices based on race color national origin religion sex sexual orientation gender identitytransgender status age disability veteran or marital status genetic information or any other characteristic protected by applicable law