Intake Specialist - HSG

Capeco Works; Pendleton (OR); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health

Dental

RX

Vision

FSA

Life Insurance

401K Plan

Vacation

Sick and Holidays

Job summary

CAPECO Community Action Program of East Central Oregon in Pendleton is seeking an Intake Specialist for a limited‑duration position in the Housing department. You will process client applications, determine eligibility for housing programs, and maintain accurate files.

You will enter client information into the database, prepare reports on numbers served and funding used, and work directly with clients to gather required documentation.

Qualifications

• A two-year college degree, which can be substituted for three years of relevant work experience.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Must be detail oriented and able to work independently with speed and accuracy.
• Must be able to transition from one application to another based on demand for services.
• Previous experience interviewing and/or determining client eligibility or customer service environment will be considered.
• Computer experience and working knowledge of Word and Excel.

Responsibilities

• Works directly with clients to gather their information and documents necessary to complete the file.
• Conducts detailed eligibility assessments for rental assistance.
• Determines level of need and assistance amounts.
• Maintain accurate client records, both physical and digital.
• Ensure timely and accurate completion of reports.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Legible handwriting

Detail oriented

Transition between apps

Interviewing eligibility

Word

Excel

Education

Two-year degree or 3 years experience

Tools

Word

Excel

Job description

Career Opportunities with CAPECO Community Action Program of East Central Oregon

A great place to work.

Careers At CAPECO Community Action Program of East Central Oregon

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CAPECO is a diverse group of people who are committed creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

POSITION: INTAKE SPECIALIST – Limited Duration
Supervised by: Program Manager and Director of Programs
Department: Housing
Classification: Full Time (Limited Duration, Dependent on Funding)
Position Status: Non-Exempt
Location: Pendleton Main Office
Wage: $4,006/Month

Benefits

• Health
• Dental
• RX
• Vision
• FSA
• Life Insurance
• 401K Plan
• Vacation
• Sick and Holidays

POSITION OVERVIEW:

Processes client applications and determines eligibility for housing programs. Maintains accurate client files that require retention of supporting documentation. Enter client information into database. Prepare reports identifying numbers served and funding utilized based on assistance provided.

ESSENTIAL JOB FUNCTIONS:

An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.

• Works directly with clients to gather their information and documents necessary to complete the file.
• Conducts detailed eligibility assessments for rental assistance.
• Determines level of need and assistance amounts.
• Maintain accurate client records, both physical and digital.
• Ensure timely and accurate completion of reports.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A two-year college degree, which can be substituted for three years of relevant work experience.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Must be detail oriented and able to work independently with speed and accuracy.
• Must be able to transition from one application to another based on demand for services.
• Previous experience interviewing and/or determining client eligibility or customer service environment will be considered.
• C omputer experience and have a working knowledge of Word and Excel.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 50 pounds.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS

• Must pass a criminal history background investigation however, a conviction of a crime may not necessarily disqualify an individual from this position.
• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of marijuana.

EQUAL OPPORTUNITY EMPLOYER

CAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.