Intake Specialist/ Front Desk

Garces, Grabler & LeBrocq; Freehold (NJ); On-site; USD 38,000 - 45,000; Full time

Job summary

Garces, Grabler & LeBrocq is seeking a Front Office Receptionist to be the friendly first point of contact for clients and staff. The role focuses on delivering exceptional customer service at the front desk and supporting smooth office operations.

The ideal candidate is bilingual in Spanish and English, with 1+ year of reception or customer service experience, and strong communication and organizational skills. Proficiency in Microsoft Office and Google Workspace is expected.

Qualifications

• Fluent in both Spanish and English is required.
• At least 1 year of receptionist or customer service experience.
• Excellent communication and active listening.
• Strong organizational abilities and attention to detail.
• Proficient with standard office software.

Responsibilities

• Greet visitors and direct them to the appropriate person or destination.
• Answer, screen, and forward incoming phone calls, providing general information as needed.
• Maintain a clean and welcoming reception area, providing excellent customer service with professionalism and courtesy.
• Review emails for new client leads and create intake in our case management system (Smart Advocate).
• Handle new client intakes both via phone calls and in person. Create intake in our CMS and assign accordingly.
• Assist with mail distribution for incoming and outgoing packages, as needed.
• Ensure the smooth running of daily office functions.

Skills

Bilingual Spanish/English

Reception experience

Communication skills

Organizational skills

Tech savvy

Professional presence

Tools

Microsoft Office

Google Workspace

Job description

We're seeking professional and friendly Front Office Receptionists, better known as GGL Ambassadors- to join our team! Ideal candidates will be the first point of contact for visitors, clients, and fellow team members, managing the front desk providing exceptional customer service. You'll ensure a positive experience and smooth operations of office operations for everyone who walks in the door!

Fluency in Spanish and English a MUST. Reading, writing and translating.

What You’ll Do

• Greet visitors and direct them to the appropriate person or destination.
• Answer, screen, and forward incoming phone calls, providing general information as needed.
• Maintain a clean and welcoming reception area, providing excellent customer service with professionalism and courtesy.
• Review emails for new client leads and create intake in our case management system (Smart Advocate).
• Handle new client intakes both via phone calls and in person. Create intake in our CMS and assign accordingly.
• Assist with mail distribution for incoming and outgoing packages, as needed.
• Ensure the smooth running of daily office functions.

What You Bring

• Bilingual fluency in Spanish & English (required).
• 1+ year of experience in a receptionist or customer service role, preferred.
• Stellar communication skills and active listening ability.
• Organizational superpowers and laser-sharp attention to detail.
• Tech-savvy—proficient with office software (Microsoft Office Suite, Google Workspace, etc.).
• Professional presence and a people-first mindset.
• Ability to adapt quickly and juggle multiple priorities with grace.