Intake Specialist - Spencer

Indiana Health Centers, Inc.; Indiana (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

1000 retention bonus

No nights or weekends

Paid Time Off

Insurance benefits (Day 1)

403(b) Retirement Plan

Disability coverages

HSA contributions

Wellness program

Employee Assistance Programs

Job summary

Indiana Health Centers, Inc. (IHC) Owen County in Spencer is recruiting for an Intake Specialist to join our talented and dedicated team.

You will greet clients and visitors, assist with check-in, make appointments, educate on required documents, and answer phones. You will accurately enter, maintain, and retrieve data in IHC's EMR, assemble income documents, and support daily batches while determining Medicaid/Medicare eligibility and referring to WIC when appropriate.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in an office or health-related position.
• Ability to greet clients, educate on documents, schedule, and answer phones.

Responsibilities

• Greet clients and visitors to clinic and assist with check in process.
• Make appointments and educate clients regarding documents they will need to provide.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in daily batches, including migrant worker batches, ensuring information is complete and accurate on the superbill and that supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Skills

Customer service

Data entry

Scheduling

Medicaid knowledge

Phone etiquette

Education

High School Diploma

Tools

EMR software

Job description

Indiana Health Centers, Inc. (IHC)

is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC Owen County in Spencer is now recruiting for an Intake Specialist to join our talented and dedicated team.

Meet our Owen County Team:

https://indianahealthonline.org/locations/owen-county/

Clinic Hours Of Operation

Monday - 8:00 a.m. - 6:00 p.m.
Tuesday - 8:00 a.m. - 5:00 p.m.
Wednesday - 8:00 a.m. - 6:00 p.m.
Thursday - 8:00 a.m. - 5:00 p.m.
Friday - 8:00 a.m. - 5:00 p.m.

IHC's Robust Benefits And Compensation Package Includes

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist Role Responsibilities Include

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required Skills

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.