Intake Specialist (Bilingual)

Kisner Law; Hyattsville (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus opportunities

Mileage reimbursement

Parking reimbursement

Casual dress

Job summary

Kisner Law in Hyattsville, MD seeks an experienced intake professional to own the new-client process from first call to signed retainer. You’ll be the first contact for prospective clients, ensuring every new case starts organized and ready for the legal team.

Join a growing plaintiff-side firm with opportunities to expand responsibilities, train others, and help optimize scripts, workflows, and lead handling in a fast-paced environment.

Qualifications

• 2+ years of intake or legal assistant experience at a plaintiff-side personal injury or workers’ compensation firm.
• Ability to assess case viability and know when to elevate to an attorney.
• Experience with CasePeer or similar legal case management software.
• Strong phone skills and the ability to build trust quickly with clients who may be stressed or injured.
• Highly organized and detail-oriented, with solid follow-through.
• Comfortable working independently in a fast-paced environment.
• Familiarity with Maryland and/or D.C. practice is a plus.

Responsibilities

• Manage incoming calls and leads from prospective clients, gathering detailed incident, injury, and insurance information.
• Evaluate and qualify potential cases using firm criteria, and flag liability, coverage, or statute of limitations concerns to attorneys.
• Prepare, send, and follow through on retainer/fee agreements until they’re signed.
• Open new client files in CasePeer and ensure lead and case data are accurate and complete.
• Manage a follow-up pipeline so qualified leads convert to signed clients.
• Coordinate early case tasks to move cases to the team without delays.
• Track intake activity and conversion, and recommend improvements to scripts and workflows.
• Support and help train other intake staff as the team grows.

Skills

Intake experience

Phone communication

Organization

Independence

Maryland/DC practice knowledge

Tools

CasePeer

Job description

Kisner Law is a growing personal injury and workers’ compensation firm looking for an experienced intake professional to own our new-client process from first call to signed retainer. You’ll be the first point of contact for prospective clients, and you’ll make sure every new case starts organized, qualified, and ready for the legal team.

This role is for someone who already knows plaintiff-side intake and wants more ownership and room to grow.

What You’ll Do:

• Manage incoming calls and leads from prospective clients, gathering detailed incident, injury, and insurance information
• Evaluate and qualify potential cases using firm criteria, and flag liability, coverage, or statute of limitations concerns to attorneys
• Prepare, send, and follow through on retainer/fee agreements until they’re signed
• Open new client files in CasePeer and make sure lead and case data is accurate and complete
• Manage a follow-up pipeline so qualified leads convert to signed clients
• Coordinate early case tasks, such as police reports, initial medical provider info, and letters of representation, so cases move to the team without delays
• Track intake activity and conversion, and recommend improvements to scripts, workflows, and lead handling
• Support and help train other intake or front desk staff as the team grows

What We’re Looking For:

• 2+ years of intake or legal assistant experience at a plaintiff-side personal injury or workers’ compensation firm
• Ability to assess case viability and know when to elevate to an attorney
• Experience with legal case management software (CasePeer preferred)
• Strong phone skills and the ability to build trust quickly with clients who may be stressed or injured
• Highly organized and detail-oriented, with solid follow-through
• Comfortable working independently in a fast-paced environment
• Familiarity with Maryland and/or D.C. practice is a plus

Why This Role Matters:

Intake drives the firm’s caseload. You decide how quickly and how well new cases come in, and you set the tone for the client’s whole experience with us.

What We Offer:

• Real ownership of a key firm function
• Growth opportunities as the firm expands
• A team that values systems, accountability, and client service
• A supportive, fast-paced environment
• Salary commensurate with experience
• Performance-based bonus structure
• Paid time off
• Health insurance
• 401(k)

About Kisner Law

We are a growing plaintiff-side personal injury and workers’ compensation firm based in Hyattsville, Maryland, focused on high-level representation and a client-centered experience. We move quickly, care deeply about our clients, and are building a team of people who want to grow with the firm.

If you’re looking for a place where your experience will be appreciated, and where you can help shape the future of a growing law firm, we’d love to hear from you.

Firm Culture & Values

Kisner Law values professionalism, accountability, collaboration, and client-centered advocacy. We are intentional about building systems and processes that support both our clients and our team. We are seeking an attorney interested in long-term professional growth within a firm environment and who takes pride in delivering high-quality legal representation and client service.

Kisner Law’s Core Values

Relentless Client Commitment

We serve with purpose — delivering an exceptional client experience and going the extra mile because our clients deserve nothing less.

Every strategy, argument, and recommendation is grounded in fact. We pursue truth rigorously because lasting results are built on solid foundations.

Results Without Compromise

We move with urgency and precision, delivering meaningful outcomes without unnecessary delay — because winning matters, and so does how we get there.

• Health and dental insurance
• 401(k) with Safe Harbor employer match
• Annual and discretionary bonus opportunities
• Mileage, parking, and toll reimbursement for court and filing runs
• Business casual dress

Kisner Law, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.