Intakes Attorney

Levin & Nalbandyan, LLP | LA Trial Lawyers; Los Angeles (CA); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Vision insurance

Data reimbursement

Optional life insurance

Paid time off

Descripción de la vacante

Levin & Nalbandyan, LLP | LA Trial Lawyers in Los Angeles seeks a licensed attorney to lead our Intake Department, establishing processes, KPIs, and a knowledge base for intake operations. The Intakes Attorney will supervise a 20+ person team and drive a sales‑oriented culture that signs retainers on the first call.

You will ensure exceptional client service, handle escalations, audit scripts for compliance, and collaborate with Marketing, Attorneys, and Case Managers to optimize onboarding and

Formación

• JD and active license to practice law in California.
• 3+ years of personal injury or plaintiff-side litigation experience (preferred).
• Appetite to lead high-volume teams (20+ staff).
• Excellent communication, empathy, and client service skills.

Responsabilidades

• Lead intake team of 20+ staff and drive KPIs around retainers on first call, missed calls, and conversions.
• Oversee staffing, scheduling, and coverage including weekends/after-hours.
• Audit intake scripts, retainers, and processes for compliance and accuracy.
• Coordinate with Marketing, Attorneys, and Case Managers for onboarding and client experience.
• Implement AI QA tools and bi-weekly sales training for staff.

Conocimientos

Communication

Empathy

Client service

Educación

JD and active California license

Herramientas

Salesforce

Litify

Telephony

AI QA tools

Descripción del empleo

Position Overview

We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management — the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.

Key ResponsibilitiesLeadership

• Lead, mentor, and manage intake specialists and team leads.
• Develop and enforce KPIs around:
  • Retainer sign‑on‑first‑call rates
  • Missed call minimization
  • Qualified lead conversion
  • Call quality and SOP compliance
• Ensure team leads conduct weekly 1:1s with intake specialists and monitor calls for quality; implement AI QA tools as needed.
• Coordinate and deliver bi‑weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion.

Technology

• Optimize Salesforce/Litify, telephony, call routing, and AI QA solutions for intake efficiency.
• Monitor marketing lead sources and intake data to identify trends and ROI.
• Produce weekly/monthly reports on KPIs, performance, and source conversion.

Client Experience

• Maintain high client service standards—ensuring every caller experiences empathy, professionalism, and trust.
• Handle escalated calls and ensure legal sufficiency in case qualification.
• Regularly audit intake scripts, retainers, and processes for compliance and accuracy.

Cross‑Department Leadership

• Work closely with Marketing to optimize lead quality and conversion.
• Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations.
• Provide intake performance updates and strategic recommendations to firm leadership.

Workforce Management

• Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends/after‑hours.
• Partner with HR to recruit, onboard, and retain top intake talent.
• Develop a scalable intake training and onboarding program.

Qualifications

• JD and active license to practice law in California.
• 3+ years of personal injury or plaintiff‑side litigation experience (preferred).
• Appetite to lead high‑volume teams (20+ staff).
• Excellent communication, empathy, and client service skills.
• Ability to foster a sales‑driven culture in a legal setting.

Why Join Us

• Shape and scale the intake engine of a rapidly growing law firm.
• Competitive compensation, benefits, and advancement opportunities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Data reimbursement
• Optional life insurance
• Paid time off

Life at Levin & Nalbandyan

• Modern office space
• Opportunities for professional growth and development
• Casual work attire
• Relaxed and supportive workplace culture
• Flexible working hours and hybrid schedule
• Performance incentives and goal‑oriented environment
• Safe, lively work environment