Ownership-Driven Intake Specialist - Growth & Impact

Kisner Law; Hyattsville (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus opportunities

Mileage reimbursement

Parking reimbursement

Casual dress

Job summary

Kisner Law in Hyattsville, MD seeks an experienced intake professional to own the new-client process from first call to signed retainer. You’ll be the first contact for prospective clients, ensuring every new case starts organized and ready for the legal team.

Join a growing plaintiff-side firm with opportunities to expand responsibilities, train others, and help optimize scripts, workflows, and lead handling in a fast-paced environment.

Qualifications

• 2+ years of intake or legal assistant experience at a plaintiff-side personal injury or workers’ compensation firm.
• Ability to assess case viability and know when to elevate to an attorney.
• Experience with CasePeer or similar legal case management software.
• Strong phone skills and the ability to build trust quickly with clients who may be stressed or injured.
• Highly organized and detail-oriented, with solid follow-through.
• Comfortable working independently in a fast-paced environment.
• Familiarity with Maryland and/or D.C. practice is a plus.

Responsibilities

• Manage incoming calls and leads from prospective clients, gathering detailed incident, injury, and insurance information.
• Evaluate and qualify potential cases using firm criteria, and flag liability, coverage, or statute of limitations concerns to attorneys.
• Prepare, send, and follow through on retainer/fee agreements until they’re signed.
• Open new client files in CasePeer and ensure lead and case data are accurate and complete.
• Manage a follow-up pipeline so qualified leads convert to signed clients.
• Coordinate early case tasks to move cases to the team without delays.
• Track intake activity and conversion, and recommend improvements to scripts and workflows.
• Support and help train other intake staff as the team grows.

Skills

Intake experience

Phone communication

Organization

Independence

Maryland/DC practice knowledge

Tools

CasePeer

Job description

Kisner Law in Hyattsville, MD seeks an experienced intake professional to own the new-client process from first call to signed retainer. You’ll be the first contact for prospective clients, ensuring every new case starts organized and ready for the legal team.

Join a growing plaintiff-side firm with opportunities to expand responsibilities, train others, and help optimize scripts, workflows, and lead handling in a fast-paced environment.