Legal Intake & Client Acquisition Specialist

CEO Lawyer Personal Injury Law Firm; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm is seeking a results-driven Legal Intake & Conversion Specialist to join our growth-focused team in the United States. In this fast-paced role, you will manage high-value leads from contact to signed representation, conduct consultations, and convert prospects while delivering an excellent client experience.

The ideal candidate has 3+ years in legal intake or high-volume sales, Personal Injury experience, and proficiency with CRMs, intake platforms, and

Qualifications

• 3+ years of experience in legal intake or high-volume sales.
• Strong preference for Personal Injury firm experience.
• Proven track record converting leads to signed cases.
• Excellent verbal communication and active listening.
• Ability to handle objections and negotiate.
• Empathy with the ability to guide conversations.
• Experience with CRMs, intake platforms, and performance metrics.

Responsibilities

• Manage high-value inbound and outbound leads from initial contact through signed representation.
• Conduct consultations to understand the prospective client’s situation and identify potential case opportunities.
• Build trust and confidently communicate the value of working with our firm.
• Convert qualified prospects into signed clients.
• Handle objections related to representation, fees, timing, and competing firms.
• Follow up strategically with undecided or unresponsive leads.
• Identify opportunities overlooked during intake.

Skills

Legal intake experience

High-volume sales

Personal Injury knowledge

CRM software

Performance metrics

Objection handling

Empathetic communication

Lead conversion

Tools

CRM software

Intake platforms

Phone systems

Sales dashboards

Job description

What You’ll Own:

Lead Conversion & Client Acquisition

• Manage high-value inbound and outbound leads from initial contact through signed representation.
• Conduct detailed consultations to understand the prospective client’s situation and identify potential case opportunities.
• Build trust quickly and confidently communicate the value of working with our firm.
• Convert qualified prospects into signed clients.
• Handle objections related to representation, fees, timing, competing firms, and hesitation.
• Follow up strategically with undecided or unresponsive leads.
• Identify opportunities that may have been overlooked during the initial intake process.

Legal Intake

• Gather accurate and complete information regarding accidents, injuries, medical treatment, insurance coverage, liability, and other case-related details.
• Recognize potential red flags and determine when a lead requires escalation or attorney review.
• Maintain detailed and accurate intake documentation.
• Ensure qualified cases transition smoothly into the appropriate legal team.
• Deliver an excellent client experience from the very first interaction.

Performance & Sales

You will work in a fast-paced, metrics-driven environment where performance matters.

We expect you to take ownership of metrics such as:

• Lead-to-client conversion rate
• Signed cases
• Speed to lead / response time
• Follow-up activity
• Contact rate
• Lead recovery
• Intake quality and accuracy
• Client experience

You won’t simply be answering calls. You will be responsible for helping grow the firm.

Who We’re Looking For

We’re looking for someone who already understands how to perform at a high level.

The ideal candidate has:

• 3+ years of experience in legal intake, client acquisition, high-volume sales, or a similar conversion-focused environment.
• Strong preference for experience within Personal Injury law firms.
• Proven experience converting leads or prospective clients into signed cases/customers.
• Strong understanding of the Personal Injury intake process and client journey.
• Excellent sales instincts and the ability to confidently ask for the client’s business.
• Strong objection-handling and negotiation skills.
• Exceptional verbal communication and active listening skills.
• The ability to communicate with empathy while maintaining control of the conversation.
• Experience working with CRMs, intake platforms, phone systems, and performance metrics.
• The discipline to consistently follow up with prospective clients.
• The ability to perform under pressure and manage a high volume of leads.

Extra Points If You Have:

• Experience handling motor vehicle accident, premises liability, wrongful death, or other Personal Injury leads.
• Experience working for a high-volume U.S. Personal Injury law firm.
• Experience recovering leads that were previously lost, unresponsive, or undecided.
• Experience working with intake KPIs, conversion reports, or sales dashboards.
• Experience coaching or mentoring junior intake specialists.
• Bilingual English/Spanish communication skills.

Why Join Us?

At CEO Lawyer Personal Injury Law Firm, intake isn’t treated like a call center function. It is one of the most important growth engines of the firm.

Your conversations directly impact the people we are able to help and the continued growth of the organization.

If you’re an experienced legal intake or sales professional who is competitive, persuasive, empathetic, disciplined, and hungry for growth , we’d love to hear from you.

Our Core Values

We are guided by a strong set of values that shape our culture, decisions, and the way we work together:

• Trust - We build strong relationships through honesty, transparency, and reliability.
• Humility - We stay open to learning, feedback, and continuous improvement.
• Ethics - We act with integrity and always do what’s right.
• Hunger - We are driven, ambitious, and committed to excellence.
• Education - We value growth, development, and knowledge-sharing.
• Accountability - We take ownership of our actions and deliver on our commitments.
• Respect - We treat everyone with professionalism, empathy, and fairness.
• Teamwork - We collaborate and support each other to achieve shared success.

Ready to turn conversations into clients? Apply today.