Intake Specialist

Johnsonlawgroup; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Supportive leadership

Emphasis on training and quality service

Job summary

Johnsonlawgroup is seeking an experienced Intake Specialist to join our Houston office. This full-time role focuses on client experience in our Personal Injury department, serving as the first point of contact for individuals seeking legal help.

The ideal candidate will have strong customer service experience in a high-volume call environment, transitioning qualified leads into signed clients effectively while maintaining high standards of professionalism and urgency.

Benefits include a competitive compensation package, supportive leadership, and ongoing training opportunities.

Qualifications

• Proven high conversion rates in an intake or call center role.
• High attention to detail and strong data-entry accuracy.
• Ability to handle fast-paced, high-volume environments.

Responsibilities

• Serve as the first point of contact for potential clients calling in.
• Conduct thorough screening of personal injury inquiries to assess case criteria.
• Convert qualified leads into signed clients through effective questioning.

Skills

Strong customer service experience

High call-volume environment

Strong communication skills

Ability to work independently

Bilingual (English/Spanish)

Job description

Position Overview

We are seeking an experienced client-focused Intake Specialist to join our Houston office and support our Personal Injury department. This role is critical to our client experience and conversion success. You will be the first point of contact for individuals seeking legal help, handling calls with urgency, professionalism, and empathy, while assessing case viability and converting qualified leads into signed clients.

This role requires someone with strong customer service experience in a high-volume call environment, who can build rapport quickly, manage sensitive conversations, and thrive in a fast-paced setting. A sales-oriented mindset is preferred but not required.

Key Responsibilities

• Serve as the first point of contact for potential clients calling in.
• Conduct thorough screening of personal injury inquiries to assess case criteria and firm fit.
• Communicate with empathy, professionalism, and urgency, representing the firm's values at all times.
• Convert qualified leads into signed clients through effective questioning, rapport-building, and clear explanation of next steps.
• Maintain high conversion rates in alignment with departmental goals.
• Accurately input and update client information into the firm's case management system.
• Coordinate with daytime intake, legal assistants, and paralegals to ensure seamless case handoff.
• Manage high call volume and prioritize tasks in real time.
• Follow all intake protocols, scripts, compliance standards, and escalation procedures.
• Uphold client confidentiality and maintain professionalism during sensitive conversations.

Qualifications

• Strong customer service experience in a high call-volume environment (required).
• Proven high conversion rates in a similar intake or call center role.
• Strong communication skills with the ability to de-escalate, empathize, and build quick rapport.
• Ability to work independently.
• High attention to detail and strong data-entry accuracy.
• Ability to handle fast-paced, high-volume environments.
• Bilingual (English/Spanish) is a plus.
• Reliable, consistent attendance is essential.

Shift & Schedule

Full-time, onsite in our Houston office.

Schedule: Fixed schedule of 12:00 p.m.–9:00 p.m., starting after 4 weeks of training. You will work five consecutive days each week and receive one weekend day off.

Why Join Johnson Law Group?

• Opportunity to be part of a high-performing, mission-driven team focused on helping injured clients.
• Stable, growing firm with nationwide and international presence.
• Supportive leadership and strong emphasis on training, quality, and service.
• Competitive compensation and benefits package.