Intake Specialist

Lawyers for Justice, P.C.®; Glendale (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Performance Based Discretionary Bonus

Job summary

Lawyers for Justice, P.C. seeks a highly qualified Intake Specialist to join its Los Angeles-area team.

The role focuses on turning leads into clients for plaintiff's wage-and-hour and class action matters, handling intake across personal injury, employment law, and related areas. You will work in a fast-paced intake center, collaborating with multiple departments, handling inbound/outbound calls with professionalism, empathy, and accuracy, and supporting firm growth through client conversion

Qualifications

• Bachelor's degree preferred
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
• Salesforce/Litify software experience is a major plus
• Excellent written and verbal communication skills

Responsibilities

• Answer inbound calls with stellar customer service, professionalism, enthusiasm, and compassion.
• Unbiased screening on all inbound calls for potential clients.
• Assess viability of inbound calls during intake screening process.
• Assist in locating missing/unreachable clients as assigned by Intake Manager.
• Performs other related duties as assigned.

Skills

Effective communication

Interpersonal skills

Compassion and empathy

Teamwork

Attention to detail

Time management

Composure under pressure

MS Office

Education

Bachelor's degree

Legal knowledge: PI/Employment/WC

Tools

Salesforce/Litify

Job description

Growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, seeks a highly-qualified intake specialist to join its expanding team. The firm has a robust caseload, in federal and state courts, against regional, national, and Fortune 500 companies in multiple industries. Focusing on the prosecution of consumer and employment class and representative actions, involving wage-and-hour, unfair business practice, discrimination, and false advertising matters. The firm has recovered over one billion dollars on behalf of hundreds of thousands of employees and consumers in California. Lawyers for Justice was recently named a Global Recognition Awards “Best Workplaces” winner for 2026.

Our firm has a large number of active cases in both state and federal courts throughout California.

This is the perfect opportunity to get experience and exposure working with a powerhouse in state and federal plaintiffs-side class action litigation, against regional, national, and Fortune 500 companies in multiple industries.

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Main Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.

*The company reserves the right to add or change duties at any time.

Required Skills/Abilities

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
• Salesforce/Litify software experience is a major plus
• The right candidate will have excellent written and verbal communication skills

Job Type:

Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Opportunity for Performance Based Discretionary Bonus & Merit Increases