Intake Specialist

Masonicare; Wallingford (CT); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Matching 401K retirement plan

Work-life balance

Career growth opportunities

Job summary

Masonicare Home Health & Hospice in Wallingford, CT is seeking a Referral Intake coordinator for a Day Shift, 40 hours per week. You will accept referrals, verify information, and request initial authorizations for admissions, with a mix of on-site and remote work.

Responsibilities include coordinating services, data entry, and supporting intake staff, while ensuring timely communication with sources and colleagues. Requires a high school diploma and basic office tech skills.

Qualifications

• High school diploma or equivalent required.
• Experience with data entry, word processing and reporting.
• Must maintain a valid driver’s license and auto insurance.
• Reliable transportation required for assignments.

Responsibilities

• Accept and process referrals per agency policy in collaboration with Intake Nurses.
• Coordinate services for clients with staff and community resources.
• Perform non-clinical tasks: data entry, filing, phones, sourcing referrals, supplies.
• Enter referral data into the health record with payer details.
• Assist with staff orientation and leave documentation requirements.
• Collaborate with Intake Nurse for complex referrals and maintain intake databases.
• Support weekend/holiday coverage as needed.

Skills

Data entry

Word processing

Reports

Driver's license

Reliable transportation

Medical terminology

Education

High school Diploma or equivalency

Job description

Masonicare Home Health & Hospice - Wallingford, CT

Day Shift / 40hrs/wk

Shift: 9:00am - 5:30pm
“We are committed to supporting our employees with competitive pay, comprehensive benefits such as medical insurance, dental insurance, vision insurance, paid time off, tuition reimbursement, matching 401K retirement plan, work-life balance, and career growth opportunities.” *This role will be a combination of on-site in Wallingford, CT and remote*
Accepts and processes referrals, completes full data entry of referral, obtains and verifies insurance information and requests initial authorization for Home Health and Hospice admissions.

Essential Duties And Responsibilities

• Accepts and processes appropriate referrals to the agency per agency policy in collaboration with Intake Nurses and coordinates all intake information in the management of referrals for service.
• Assures coordination of all required services to clients and families by agency staff and community resources.
• Assists with non-clinical support including, data entry, filing, answering phones, calling referral sources, and ordering supplies.
• Enters referral information into the agency health record including listed payers.
• Participates in the orientation of new staff members.
• Initiates collection of pertinent information related to face-to-face documentation requirements.
• Collaborates with Intake Nurse for final acceptance of complex referrals.
• Maintains databases and pertinent information relative to the needs of the Intake Department.
• Works on special projects as needed.
• Communicates effectively and tactfully with multiple referral sources, maintaining a customer service focus with outside agencies as well as branch personnel and colleagues.
• Will report to work on time, use time off appropriately, and complete annual education & medical requirements. Works weekends and holidays on a rotating basis as determined by department needs.
• Participates in Weekend and Holiday rotation as needed and required.
• Perform other duties as required.

Minimum Qualifications

• High school Diploma or equivalency
• Experience with computer data entry, word processing, and creation of reports.
• Maintains current drivers’ license and auto insurance.
• Possess reliable transportation (Exception: Employees who utilize public transportation—Supervisory approval required).
• Previous experience with medical terminology or employment in a medical setting preferred.

Day Shift / 40hrs/wk