Intake Representative Registration/Wallingford/Full time/40 hours

Gaylord Hospital, Inc.; Wallingford (CT); On-site; USD 40,000 - 48,000; Full time

Job summary

Gaylord Specialty Healthcare in Wallingford, CT seeks an Intake Representative Registration to support front office operations of the Outpatient Therapy Department. The role involves handling calls, scheduling, patient intake, and HIPAA compliance in a fast-paced environment.

Responsibilities include verifying patient information, entering data into the EMR, collecting copays, and facilitating smooth patient flow. Strong organizational skills and customer service are essential.

Qualifications

• Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.
• Proficient in Microsoft Office software and Practice Management Systems.
• Knowledge of coding and medical terminology; strong organizational and communication skills.

Responsibilities

• Answer incoming calls professionally and courteously; direct calls and take messages.
• Greet patients and provide intake materials; record arrivals in EMR; obtain signatures on forms.
• Schedule and adjust appointments; manage provider time efficiently.
• File and retrieve medical records; collect copays and payments; enter charges and payments.
• Provide high-quality customer service and resolve patient inquiries.

Skills

Customer service

Telephone skills

Time management

Organization

Attention to detail

Professionalism

Quality focus

Education

Associate's degree preferred

2 years related experience

Tools

Microsoft Office

Practice Management Systems

Job description

Intake Representative Registration/Wallingford/Full time/40 hours

Job Category: Clerical/Administrative

Requisition Number: INTAK002215

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

WALLINGFORD, CT 06492, USA

Description

Gaylord Specialty Healthcare is a health system dedicated exclusively to medical rehabilitation. We provide inpatient and outpatient care for people at every point in their journey from illness or injury to the most advanced state of recovery they can achieve. Our mission: To enhance health, maximize function and transform lives. Our values: Integrity, Compassion, Accountability, Respect and Excellence. These values guide us in providing quality patient care and transforming the lives of our patients.

JOB SUMMARY:

Performs a variety of administrative, receptionist and clerical tasks to support front office functions of the Outpatient Therapy Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers incoming calls professionally and courteously, directs calls to appropriate staff members, takes complete messages with caller’s name, date, time and phone number.


• Greets patient, gives patient intake materials and HIPAA Privacy Practices, "attends" patient in EMR, and notifies staff/ provider of patient’s arrival. Obtains appropriate signatures on consent forms and creates and processes patient’s chart.


• Schedules patients for physician and therapist appointments, cancels and reschedules appointments, optimizing use of provider time through efficient scheduling. Adjusts clinical treatment schedules as directed by the clinician.


• Files and retrieves medical records.


• Collects copays and payments or balances on accounts and manages credit card payments.


• Enters charges and payments for patient visits.


• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.


• Delivers customer service based on department standards.


• Answers inquiries regarding Gaylord Health Systems and assists patients, families and visitors in resolving problems.


• Utilizes resources available to ensure clean data entered into the EHR system.


• Processes referrals, maintains pending appointment list and wait lists, scheduling appointments within 48 hours of referral.


• Delivers customer service based on department standards.

QUALIFICATIONS:

• Associate's degree preferred and 2 years related experience and/or training or equivalent combination of education and experience.


• Proficient in Microsoft Office software. Proficient in Practice Management Systems. Excellent organizational skills. Knowledge of coding and medical terminology. Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, professionalism, quality focus

WORK SCHEDULE: Monday through Friday/Full Time

We Are An Equal Opportunity Employer M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.