Patient Services Representative II

David Raines Community Health Centers; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Extended leave

Discounted services

Loan repayment options

Continuing education days

Job summary

David Raines Community Health Centers is seeking a Patient Services Representative II to be the primary contact at our clinics. You will manage advanced patient scheduling, verify demographics, and secure insurance authorization to ensure smooth visits.

You will rotate across DRCHC sites in Bossier, Gilliam, Haynesville, Minden, Shreveport, delivering friendly service while maintaining accuracy in records and processing payments.

Qualifications

• Greet patients, verify demographic information, and secure insurance authorization for services.
• Schedule appointments and follow-up visits, ensuring accurate patient calendars and clinic efficiency.
• Collect deductibles, co-payments, and deposits and advise patients on billing or insurance guidelines.
• Maintain accurate, confidential patient records and distribute them to clinical staff.
• Address patient inquiries, communicate waiting times, and resolve issues to ensure satisfaction.
• Assist patients' referrals, transportation, insurance verification, etc.

Responsibilities

• Greet patients and verify demographics; secure necessary insurance authorization.
• Schedule appointments and manage follow-up visits to optimize clinic flow.
• Collect co-pays and deductibles; advise on billing and insurance guidelines.
• Maintain and securely share confidential patient records with clinical staff.
• Answer patient inquiries, communicate wait times, and resolve issues for satisfaction.
• Assist with referrals, transportation, and insurance verifications as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Insurance protocols

Medical terminology

Education

High School Diploma or equivalent

1 year patient/customer services experience

Health care experience

Tools

EMR software

Microsoft Office

NextGen EDR

Job description

The Patient Services Representative II acts as the primary point of contact, managing advanced patient scheduling, insurance verification, and co-payment collection. The PSR II will rotate on occasion or as necessary, to other DRCHC sites (Bossier, Gilliam, Haynesville, Minden, and Shreveport).

Work Experience Requirements

• Greet patients, verify demographic information, and secure insurance authorization for services.
• Schedule appointments and follow-up visits, ensuring accurate patient calendars and maximizing clinic efficiency.
• Collect deductibles, co-payments, and deposits and advise patients on billing or insurance guidelines.
• Maintain accurate, confidential patient records and distribute them to clinical staff.
• Address patient's inquiries, communicate waiting times and resolve issues to ensure high patient satisfaction.
• Assist all patients' referrals, transportation, insurance verification, etc.
• Ensures all confidential personal health information and financial information is entered into a computerized system with a rate of accuracy.
• Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
• Performs other duties as described.

Education/Experience Requirements

• High School Diploma or equivalent.
• At least one year of patient/customer services experience.
• At least one year of health experience.
• Proficiency in EMR software and Microsoft Office.
• Excellent communication and interpersonal skills.
• Experience in the NextGen system that consists of EDR application.
• Ability to multitask and manage high-pressure situations.
• Knowledge of medical terminology and insurance protocols.

Licensure/Certifications

• BLS required (American Heart Association)

WHAT WE OFFER?

We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

WHO WE ARE?

DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.