Intake Specialist

S.T.A.R. - STAND TOGETHER AND RECOVER CENTERS, INC.; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

S.T.A.R. - STAND TOGETHER AND RECOVER CENTERS, INC. seeks an Intake Specialist in Phoenix, AZ to manage referrals, schedule orientations, and support new member enrollment. You will document outreach in the EHR within 24 hours and educate potential members on available services.

This full-time role emphasizes strong customer service, clear communication with the care team, and adherence to payer guidelines while ensuring smooth transitions into services.

Qualifications

• Experience providing customer service and communicating clearly with members and community.
• Ability to document referrals and enrollment steps in an electronic health record (EHR) within 24 hours.
• Knowledge of scheduling intake and orientation appointments.
• Experience explaining enrollment paperwork to new members and completing forms accurately.

Responsibilities

• Outreach and document successful and unsuccessful attempts in the EHR for new referrals within 24 hours.
• Outreach and document ongoing attempts for members on no attendance reports.
• Provide excellent customer service in all interactions with community and potential new members.
• Educate potential members on services available.
• Schedule intake and orientation appointments for new members.
• Assist members with enrollment paperwork and ensure payer guidelines are met.
• Coordinate with center staff to communicate new member start dates and transitions into services.
• Maintain contact with clinical team members from outside agencies during admissions.
• Support development of a STAR ISP and participate in Clinical Oversights.

Skills

Customer service

EHR documentation

Scheduling

Enrollment paperwork

Outlook

Microsoft Teams

Tools

Outlook

Microsoft Teams

Job description

Salary Range: $20.00 To $24.00 Hourly

Intake Specialist

Administration Full Time Phoenix, AZ, US

Essential Functions:

• Outreach and document successful and unsuccessful attempts in the Electronic Health Record EHR for new referrals within 24 hours
• Outreach and document ongoing attempts for members on no attendance reports
• Consistently provides excellent customer service in all interactions with community and potential new members
• Educates potential members on what services are available
• Schedules intake and orientation appointments for new members
• Provides friendly and clear explanation of S.T.A.R. enrollment paperwork and consistently completes it with members in its entirety
• Completes high-quality enrollment paperwork; ensuring that payer compliance guidelines are met while developing rapport and engaging members to support their participation
• Works with the center receptionist and site management to communicate new member start dates and facilitate a smooth transition into services
• Establishes and maintains contact with relevant clinical team members from outside agencies during the admissions process to include Case Manager(s), Clinic, PCP, family, or other care team members as needed
• Facilitates the development of a S.T.A.R. Individualized Service Plan (ISP)
• Participates in required Clinical Oversights facilitated by a Behavioral Health Professional (BHP)
• Utilize Outlook for emails, calendar, and Microsoft teams communication as directed