INTAKE WORKER

City of New York; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The Dept. of Homeless Services in New York City seeks a Community Associate/Intake Worker to support intake operations for Single Adult, Adult Families and Families with Children programs.

You will interview families, provide social service referrals, coordinate shelter placements, and maintain confidential case files with attention to detail during the application process; hours are 8am–4pm Tuesday to Saturday.

Qualifications

• High school graduation or equivalent and three years of related community work experience, or equivalent education/experience.
• Ability to interview families, issue referrals, and coordinate shelter placement.
• Maintain confidentiality and prepare administrative reports with accuracy.

Responsibilities

• Interact with communities to inform about DHS programs and services.
• Interview families and issue social service referrals.
• Maintain liaison with shelters and coordinate transportation to shelters.
• Assist with handling inquiries during the application process.
• Prepare monthly/quarterly/annual administrative reports and analyze data.

Skills

Community outreach

Interviewing

Data handling

Clerical duties

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

Minimum Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will:

• -Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
• -Interview families within the various communities and issue social service referrals.
• -Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
• -Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
• -Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements.
• -Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors.
• -Maintain liaison with various units to process schedules and reports, as well as coordinate and prepare case files and documents.

Hours/Shift: 8am - 4pm Tuesday to Saturday. (RDOs Sunday and Monday)

COMMUNITY ASSOCIATE - 56057

Preferred Skills

The worker should be able to relate well with others, be flexible in responding to supervisor's requests for priority tasks, haven good communication skills, be attentive to details, take pride in his/her work, have an overall courteous and helpful telephone manner, ability to perform computer operations, be a team player and be self-motivated.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.