Intake Specialist

Jobot; Manhattan Beach (CA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Uncapped signup bonuses

Remote work

Job summary

Jobot, a Lemon Law firm, is seeking an Intake Specialist to work remotely and support clients navigating lemon law claims. The role involves handling calls, conducting intake interviews, and evaluating cases to determine eligibility, with a focus on delivering excellent client service.

Ideal candidates have 2+ years in legal intake, prior Lemon Law intake experience preferred, and strong sales and communication skills to thrive in a fast-paced, growth-oriented environment.

Qualifications

• 2+ years of legal intake experience required.
• Lemon Law intake experience strongly preferred.
• Experience working in a high-volume call environment.
• Strong sales, communication, and client service skills.

Responsibilities

• Handle inbound calls, web inquiries, and prospective client consultations.
• Conduct detailed intake interviews and case evaluations.
• Gather and review vehicle, warranty, and repair history information.
• Determine case eligibility based on firm guidelines.
• Educate potential clients regarding the firm's services and process.
• Follow up with prospective clients and outstanding retainers.

Skills

Legal intake experience

Sales skills

Communication

Job description

Award Winning Lemon Law Firm Seeking Intake Specialist! - Remote

We are a rapidly growing consumer protection law firm dedicated to helping clients navigate complex Lemon Law claims against vehicle manufacturers. Our team is passionate about delivering exceptional client service and achieving outstanding results for consumers who have been sold defective vehicles.

We pride ourselves on fostering a collaborative, fast-paced environment where employees are empowered to make a meaningful impact from day one. As we continue to grow, we are seeking talented Intake Specialists who thrive in a client-focused setting and are motivated by helping people during a challenging time.

Why Join Us?

• Competitive compensation of $25-$45/hour plus uncapped signup bonuses
• Opportunity to earn additional income based on performance
• Join a growing and highly successful Lemon Law practice
• Collaborative and supportive team environment
• Clear opportunities for advancement and professional growth
• Make a direct impact by helping consumers protect their rights

Job Details

Salary: $60,000 - $85,000 per year

Responsibilities

• Handle inbound calls, web inquiries, and prospective client consultations
• Conduct detailed intake interviews and case evaluations
• Gather and review vehicle, warranty, and repair history information
• Determine case eligibility based on firm guidelines
• Educate potential clients regarding the firm's services and process
• Follow up with prospective clients and outstanding retainers

Qualifications

• 2+ years of legal intake experience required
• Prior Lemon Law intake experience strongly preferred
• Experience working in a high-volume call environment
• Strong sales, communication, and client service skills

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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