Remote Intake Specialist — Lemon Law & Client Advocacy

Australia-Employment; Manhattan Beach (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Jobot is seeking an Intake Specialist for its remotely-based role in Manhattan Beach, CA. The position involves handling inbound calls, conducting intake interviews, and evaluating cases for Lemon Law claims, with a focus on client service and rapid follow-up.

The ideal candidate has 2+ years in legal intake, Lemon Law experience preferred, and strong sales and communication skills to thrive in a high-volume setting.

Qualifications

• 2+ years of legal intake experience required.
• Prior Lemon Law intake experience strongly preferred.
• Experience working in a high-volume call environment.
• Strong sales, communication, and client service skills.

Responsibilities

• Handle inbound calls, web inquiries, and prospective client consultations.
• Conduct detailed intake interviews and case evaluations.
• Gather and review vehicle, warranty, and repair history information.
• Determine case eligibility based on firm guidelines.
• Educate potential clients regarding the firm's services and process.
• Follow up with prospective clients and outstanding retainers.

Skills

Legal intake

Lemon Law

High-volume calls

Sales skills

Client service

Job description

Jobot is seeking an Intake Specialist for its remotely-based role in Manhattan Beach, CA. The position involves handling inbound calls, conducting intake interviews, and evaluating cases for Lemon Law claims, with a focus on client service and rapid follow-up.

The ideal candidate has 2+ years in legal intake, Lemon Law experience preferred, and strong sales and communication skills to thrive in a high-volume setting.