Intake Specialist

Acadia Healthcare; Sioux Falls (SD); On-site; USD 22,000 - 28,000; Full time

Job summary

Acadia Healthcare in Sioux Falls and Canton is seeking an Intake Specialist to manage the intake process, greet clients, and coordinate with remote admissions and on-site teams to ensure a smooth arrival and initial assessment.

The role involves conducting intake screenings, assisting with paperwork, and orienting clients to the facility, while maintaining confidentiality and providing excellent customer service.

Qualifications

• High school diploma or equivalent.
• 1–2 years in patient care in behavioral health preferred.
• Excellent communication and customer service skills.
• Ability to use required computer programs.

Responsibilities

• Liaise with clients and families to address questions.
• Coordinate facility tours with potential clients and families.
• Interface with admissions teams for necessary approvals and arrival plans.
• Establishes professional rapport with client to ensure welcome on arrival.
• Supports arrival process including coordinating assessment/bed placement and searches of belongings for prohibited items.
• Orients client to the facility and milieu.
• Liaises with care/clinical team to ensure treatment plan/schedule is set up as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained.
• Discuss client’s financial responsibility and take payment as applicable.
• Provide exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

Overview

Canton - Keystone Intake Specialist Opening

We are seeking a Intake Specialist in the Sioux Falls and Canton area for our facility in Canton.

Shifts available:

Sunday - Wednesday (8:00 AM - 6:00 PM)

Wednesday - Saturday (8:00 AM - 6:00 PM)

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions toteam. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supportsclient arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1-2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.