Intake Coordinator (Full time 2pm-10pm)

American Addiction Centers; North Kingstown (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

AdCare Rhode Island American Addiction Centers is seeking an Intake Admissions Coordinator to support timely access to treatment and coordinate pre-admission screening. You will collect intake and insurance data, explain levels of care to families, and coordinate with clinical staff.

This role requires empathy, strong communication, and accurate documentation in Salesforce, with attention to confidentiality and compliance.

Qualifications

• High school diploma required.
• Interpersonal skills essential.
• Computer literacy required, Google Workspace a plus.
• Knowledge of chemical dependency and 12-step programs preferred.
• Past experience in substance abuse treatment a plus.

Responsibilities

• Greet and assist intake referrals; explain the process.
• Collect intake data and insurance information for timely access to treatment.
• Coordinate with clinical staff on levels of care.
• Verify benefits with insurance and document in Salesforce.
• Maintain professionalism and protect patient confidentiality.
• Schedule intakes; adapt to last-minute changes.
• Document communication with insurers and referrals.

Skills

Interpersonal skills

Computer literacy

Knowledge of chemical dependency

12-step programs knowledge

Google Workspace

Education

High School Diploma

Tools

Google Workspace

Job description

Overview

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AdCare of Rhode Island American Addiction Centers, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders.Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

AdCare Rhode Island is a 59-bed inpatient alcohol and drug treatment centre with a mission of providing transformational recovery experiences to individuals struggling with substance dependence.

The state-of-the-art facility is nestled on 22 acres of peaceful New England woodland in historic North Kingstown. The campus is conveniently located just minutes away from both the airport and downtown Providence. AdCare RI is also located close to pristine beaches and recreational areas. The newly renovated facility is outfitted with semi-private rooms with baths, fitness centre, basketball court, and many other amenities.

Responsibilities

Job Summary

Intake Admissions Coordinator will assist patients and/or referral sources in making arrangements for timely access to appropriate treatment services. Conduct pre-admission screening interviews, recording intake and insurance information ensuring that sufficient data is collected so that an appropriate level of care can be determined.

Duties and Responsibilities:

• Warmly welcomes clients and their family members to facility and explains the Intake process. Answers questions about treatment, and seeks supervision, when unable to answer questions. Establishes a positive rapport with both clients and their families.
• Treats clients/families/ and other staff with respect and dignity at all times. Understands that addiction is a disease, causing clients and their family members to behave disrespectfully at times. Detaches and doesn’t take disrespectful/rude behavior personally.
• Explains all levels of care offered in a concise and understandable manner to potential clients/family members/ Call Center or to managed care companies.
• Screens and assesses for exclusionary criteria, such as active psychosis/ active suicidal or homicidally.
• Calls Charge Nurse immediately to assess serious medical conditions. Follows all orders by Medical Staff.
• Documents Intake information concisely and accurately in all systems, such as: Salesforce and Aura, prior to leaving shift.
• Alerts Clinical Managers about referral sources, which require follow-up, such as: EAP/First Responder/ Probation.
• Demonstrates professionalism, even in the face of stressful situations, while carrying out all Intake duties.
• Intakes may be scheduled at the last minute, so flexibility is necessary with work schedules. As much notice as possible will be provided for changes in work schedules.
• Follow all procedures regarding clients’ valuables and money. Required documentation must be submitted prior to leaving shift. In addition, clients’ valuables and money must be dropped in Intake Safe, prior to leaving shift.
• Ensures insurance company representative understands information being requested and quotes accordingly: level of care requested, difference between in-network and out-of-network benefits requests, lifetime limits, calendar year dollar maxes, calendar year day/visit maxes, percentage of plan coverage, plan status, plan deductible, plan out-of-pocket, trade-off ratios, pre-existing applicable, benefit separation or combinations (ETOH, SA and MH), pre-cert requirements, penalties and company, claims address, freestanding coverage, out-of-area allowed, plan's associated Rx vendor.
• Documents insurance representatives’ name, date & time of call in Salesforce.
• Completes verification of benefits accordingly with information requested by insurance company representative.
• Exercises professionalism during the verification process especially when quotes provided seem incorrect. Asks for clarification and to speak with the representative’s supervisor, if necessary.
• Documents all insurance plan benefit summary information in Salesforce.
• Handles all responsibilities assigned in a professional manner and reports any problems/delays regarding workload or staff coverage to direct supervisor.

Qualifications

Education/Experience:

• Minimum of a High School Diploma or equivalent required.
• Effective interpersonal skills.
• Computer literacy required, Google office products a plus.
• Knowledge of chemical dependency and 12 step programs a must.
• Past experience in substance abuse treatment a plus.

Physical Requirements:

• Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally.
• Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs.
• Close vision required to see computer monitor, read documents, and operate copy and fax machine. Distance vision required to drive an automobile, if driving is a requirement of the job.
• Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic.

All positions require a TST, MMR Titer, the ability to pass a pre-employment drug screening, and satisfactory criminal background records check.

AmericanAddiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. AAC is committed to principles of equal opportunities for all employees and will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.