Intake Specialist

Colorado Poverty Law Project; Denver (CO); Hybrid; USD 56,000 - 65,000; Full time

Job summary

The Colorado Poverty Law Project seeks an Intake Specialist to enhance access to legal services for low-income Coloradans. In this role, you will conduct client intakes, assist with resource referrals, and ensure compliance with legal standards. This hybrid position offers a competitive salary and requires excellent communication skills, strong critical thinking, and a commitment to public service.

Benefits

Comprehensive benefits package including health insurance

Paid holidays

401k for all employees

Qualifications

• Experience conducting systematic data collection and analysis.
• Ability to work independently in a hybrid or remote environment.
• Demonstrated discretion and independent judgment in job performance.

Responsibilities

• Conduct thorough intakes to assess legal claims and referrals.
• Coordinate data collection for grant reporting and database maintenance.
• Interview clients with a client-centered approach.

Skills

Client service skills

Critical thinking skills

Excellent verbal and written communication skills

Education

Associate or Bachelor’s Degree

Tools

Microsoft Office

Google Workspace

Job description

1 week ago Be among the first 25 applicants

Colorado Poverty Law Project provided pay range

This range is provided by Colorado Poverty Law Project. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,485.00/yr - $65,000.00/yr

Direct message the job poster from Colorado Poverty Law Project

The Colorado Poverty Law Project (CPLP) is a 501(c)3 non-profi t organization whose mission is to improve access to legal services for low-income Coloradans by providing legal advice and representation to low-income individuals through a combination of our staff attorneys and our substantial volunteer attorney network, educating and counseling individuals and their support organizations on legal issues common to low-income Coloradans, and advocating for new protective laws and procedures.

Position Summary

The Intake Specialist reviews intakes and determines next steps based on analysis of service requests and organization priorities in coordination with other team leaders and the managing attorneys. Provides next steps in relaying information about available resources and/or appropriate referrals of cases to staff, private attorneys, organizations, or CPLP volunteer attorneys.

Areas of Responsibility

The following are an overview of the primary duties and responsibilities of the Intake Specialist and should not be considered an all-inclusive list.

● Conduct thorough intakes by gathering information necessary to assess legal claims and/or appropriate resource referrals in a trauma informed and culturally competent manner.

● Coordinate data collection for grant reporting and data maintenance, and assist with producing data and reports for grant requirements and other needs. Monitor entry of data, information, and documents in CPLP’s case management database and track recurring themes in service requests.

● Interview clients with a client-centered and trauma informed approach, identify potential issues, and screen clients for the fi t with appropriate services.

● Communicate clearly and frequently with the managing attorneys, team leads, executive leadership, professional staff, and staff attorneys, about activities, duties, and developments.

● Ensure compliance with attorney rules of professional conduct and laws related to the unauthorized practice of law.

● Exhibit work performance consistent with the Colorado Rules of Professional Conduct, including the prohibition on the Unauthorized Practice of Law

● Maintain expertise in all areas of CPLP’s legal work, including relevant areas of law, CPLP’s priorities, and community resources.

● Create, update, and maintain referral and self-advocacy resources (toolkits, referral lists, FAQs, guides, and website content) for a variety of topics and client populations, in coordination with other team lead, managing attorneys, and executive leadership.

● Attend in-person eviction legal clinics alongside attorneys to provide intake and/or translation/interpretation support.

● Perform other duties as assigned.

Required Qualifications

● Associate or Bachelor’s Degree or demonstrated job experience.

● Demonstrated discretion, independent judgment, and ethical approaches in job performance.

● Demonstrated customer service or client service skills, and strong critical thinking skills.

● Ability to work independently in a hybrid or remote environment, as well as under general supervision and on a team.

● Experience conducting methodical and systematic collection of data/documents, gathering vast and diverse amounts of information, and summarizing large amounts of information.

● Experience entering timely and correct data into a database, analyzing data, identifying gaps, creating reports, and sharing the results with executive leadership.

● Excellent verbal and written communication skills.

● Demonstrate appropriate and professional behavior in working with members of the public who may often be in crisis or frustrated with service availability.

● A commitment to understanding and updating knowledge about housing legal issues, including how to work with people in a trauma informed way.

● Collaborate with colleagues and clients with different roles, work styles, communication and coaching needs, professional backgrounds, and levels of experience.

● Expertise using Microsoft Office products, Google Workspace, and other technology, such as Microsoft Teams, Google Meet, printers, scanners, file-sharing platforms, databases, timekeeping software, and other applications required to perform the essential functions of the job.

● Work successfully in a fast-paced environment where clients communicate via email, online, phone, text, and mail.

● Background in triaging multiple responsibilities, adapt to client needs (e.g., communication, language, cultural, disability access), foster collaborative problem-solving, strengthen relationships, and address external and internal concerns and needs.

Preferred Qualifications

The following qualifications are highly desired to advance CPLP’s work, but they are not required:

● Bilingual or multilingual.

● Experience working in a law fi rm and/or nonprofit, grant funded environment.

● Background in communicating with individuals in crisis from a client-centered and trauma informed perspective.

● Experience with developing materials that are linguistically, culturally, and disability accessible and relevant.

This is a hybrid position, with the expectation that job functions will be performed partially at home (or alternate agreed location) and partially at CPLP’s facility, which is part of a co-working facility located at Alchemy Creative Workspace, 66 S. Logan Street, Denver, CO. CPLP serves clients state-wide, and candidates must be willing to

engage in community outreach using all appropriate in-person and remote options, including phone and online video conferences. Some travel is required.

CPLP is an equal opportunity employer. Salary will be commensurate with experience, within the range of $56,485 and $65,000. CPLP also provides a comprehensive benefits package including health insurance, paid holidays, and 401k for all employees.

HOW TO APPLY

We will review complete applications immediately. A complete application is

comprised of the following items:

● One-page statement or cover letter explaining both your interest in this program and your commitment to public interest law.

● Contact information for three professional references

Please apply at: https://www.copovertylawproject.org/careers.

No phone calls, please.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Non-profit Organizations

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