Office Specialist 2 (Case Intake Specialist) - Salem

State of Oregon; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

The Oregon Department of Justice is seeking a Case Intake Specialist to support the Division of Child Support in Salem. This role involves processing child support applications, maintaining records, and ensuring compliance with regulations. Applicants should be organized, customer-focused, and capable of handling sensitive information professionally. Benefits include permanent employment, extensive vacation days, and excellent benefits.

Benefits

Vacation and sick leave

Excellent medical, dental, and vision benefits

Pension and retirement programs

11 paid holidays a year

Endless peer and management support

Qualifications

• Two years clerical experience including keyboarding and document generation.
• Experience working with the public and providing customer service.
• Ability to maintain professionalism in stressful situations.

Responsibilities

• Process applications for child support establishment or enforcement.
• Review child support orders and enter them into the system.
• Update participant and case records for next steps.

Skills

Customer Service

Attention to Detail

Critical Thinking

Communication

Education

Associate Degree in any field

Two years of general clerical experience

Tools

Microsoft Office Suite

Outlook

Job description

Initial Posting Date:

06/02/2025

Application Deadline:

06/12/2025

Agency:

Department of Justice

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Office Specialist 2 (Case Intake Specialist) - Salem

Job Description:

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Case Intake Specialist (Office Specialist 2)! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate. If selected, you will support the Case Intake team located in Salem and perform a wide variety of administrative, technical, and office support functions.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Job Duties (in part)

• Process applications for child support establishment or enforcement. Ensure compliance with state and federal timelines and requirements.

• Receive child support orders from private attorneys, Oregon courts, program representatives, and participants. Review child support orders and enter them into the child support computer system, as appropriate.

• Search for existing cases or create new child support cases as needed in the child support system, verifying, and updating demographics and other relevant information.

• Update relevant data to participant and case records to allow for appropriate next steps when the case assigns to the District Attorney or DCS field offices.

• Identify missing information and contact parties or their attorney to obtain.

• Code cases for appropriate course of action; send forms and documentation to parties and attorneys as needed.

• Process incoming mail, including returned mail to document reason for return and resend if updated address is located.

• Initiate and receive phone calls to gather supporting information to process applications for services.

• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

• An associate degree in any field.

OR

• An equivalent combination of education and experience.

Work experienceis based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges.Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills, Experiences, and Attributes

• Customer Service - experience working with the public, including answering routine questions regarding your employer's programs or services, laws, policies, benefits, or participant requirements.

• Attention to Detail - experience with critical thinking and reading to ensure accurate case management or record keeping. In this role you work with items that are sensitive and mistakes can impact the safety of customers.

• Experience reading and interpreting judicial orders, contracts, or other legal documents.

• Computer Skills - experience using various electronic databases and computer applications to research and compile information such as Microsoft Office Suite and Outlook. Ability to work in more than one system simultaneously.

• Ability to accurately keyboard 45+ wpm

• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.

• Adaptability when facing change in job processes and requirements.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 11 paid holidays a year, and special days off.

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach your cover letter identifying your attributes that meet desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here .

ALL APPLICANTS: You will only have one opportunity to upload the requested resume and cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact [e-mail]. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
[e-mail]

Phone: [phone]
Fax: [phone]