Medical Records Specialist

ZipRecruiter; Fort Myers (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Intake Specialist to conduct outreach for patient medical records in a remote setting. The ideal candidate should possess strong communication skills and proficient computer capabilities to ensure timely acquisition of records, while adhering to necessary confidentiality protocols.

Benefits

401(k) with company match

Benefits available after 90 days

Qualifications

• Requires private work-from-home environment; high-speed internet access.
• Excellent phone and business communication skills.

Responsibilities

• Conduct outreach phone calls for patient medical records.
• Managing confidential information per PHI policies.
• Digitizing paper medical records and maintaining call quality.

Skills

Communication Skills

Data Entry

Microsoft Teams

Windows Explorer

RightFax

Job description

Job DescriptionJob Description

Intake Specialist Compensation

• The pay for this position is $17/Hour
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Intake Specialist Highlights

• Regular Schedule: Full Time | Monday-Friday| 9:00a-5:00p EST
• REMOTE

Essential Responsibilities and Functions:

• Primary responsibility is conducting outreach phone calls to provider offices/copy services for the successful and timely acquisition of patient medical records; on behalf of the health plan clients for their validation
• reviews and audits. Performance will be measured and scored on a weekly basis, to ensure achievement of expected daily call volumes, professional business-to-business conduct, and desired call outcomes of timely medical record retrieval.
• Managing confidential information in accordance with Organizations PHI policies for handling medical records and supporting documentation (printing is prohibited and all computer usage is monitored for security compliance and productivity purposes)
• Diligent and thorough follow-up on medical record requests, as required
• Digitizing paper-based medical records into computer and call outcome retention and quality data entry (based no need - onsite required, in accordance with current CDC protocols)
• Appropriate and concise communication with other staff members (including Client Support Specialists) through escalation processes, who may aid in the retrieval of targeted medical records.

Intake Specialist Requirements

• Requires private, secure, and dedicated work-from-home environment; with no background noise and/or distraction.
• High-speed Internet Access– no reimbursement provided for service, connectivity will need to be self-managed and maintained.
• Proficient use of Microsoft Office Outlook, RightFax, Windows Explorer, Notepad, and Microsoft Teams (video required for mandatory daily huddles).
• Excellent computer knowledge and skills; with ability to navigate and perform data entry within company call center platforms (proprietary and Genesys cloud).
• Excellent phone and business-to-business communication skills.
• Ability to set and reach daily call goals, work independently and productively within a remote work-from-home environment.

If you think this Intake Specialist position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett – Recruiting Assistant

[e-mail] or 586-422-1209