Intake Specialist

Pritchard Injury Firm; Cartersville (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Generous holiday schedule

Job summary

Pritchard Injury Firm in Cartersville, GA is seeking an Intake Specialist to provide a smooth, professional client experience from the first contact.

You will respond to inquiries, gather case information, assess viability, and coordinate with attorneys to set up appointments, while maintaining confidentiality and accuracy in the case management system.

We value teamwork, growth opportunities, and a supportive environment with competitive compensation, 401(k) matching, generous PTO, and holidays.

Qualifications

• Exceptional active listening skills.
• High empathy and compassion.
• Confidence and self-assurance.
• Strong work ethic.
• Genuine enjoyment of talking to people.
• Excellent verbal and written communication.
• Resilience and adaptability.
• Strong organizational skills and attention to detail.
• Thrives in a fast-paced environment.
• Problem-solving abilities.

Responsibilities

• Respond promptly and professionally to incoming client inquiries via phone, email, and online chat.
• Conduct initial consultations with potential clients to gather relevant information about their cases.
• Assess the viability of potential cases based on established criteria and provide preliminary legal advice.
• Efficiently manage and document client intake information in our case management system.
• Coordinate appointments for potential clients with attorneys and ensure smooth transitions in the intake process.
• Maintain confidentiality and sensitivity in handling client information and inquiries.

Skills

Active listening

Empathy

Communication skills

Organization

Attention to detail

Problem-solving

Tools

Case management system

Job description

Company & Location: Pritchard Injury Firm, 201 W. Main Street, Cartersville, GA 30120

Why Join Our Team?

We offer a supportive and collaborative work environment where your contributions are valued. Our core values are teamwork, accountability, success, and happiness, and we are looking for like-minded people to join us. You'll have the opportunity to make a real difference in people's lives and be a part of a firm dedicated to achieving justice for our clients. We provide competitive compensation and opportunities for growth within the firm.

Overview:

We are seeking a dynamic individual to join our team as an Intake Specialist. The ideal candidate will possess excellent communication skills, a passion for assisting clients, and a creative mindset for marketing initiatives. An Intake Specialist at Pritchard Injury Firm plays a critical role in ensuring smooth and professional client experience from the very first contact.

Responsibilities of an Intake Specialist:

• Respond promptly and professionally to incoming client inquiries via phone, email, and online chat.
• Conduct initial consultations with potential clients to gather relevant information about their cases.
• Assess the viability of potential cases based on established criteria and provide preliminary legal advice.
• Efficiently manage and document client intake information in our case management system.
• Coordinate appointments for potential clients with attorneys and ensure smooth transitions in the intake process.
• Maintain confidentiality and sensitivity in handling client information and inquiries.

What We're Looking For:

• Exceptional Active Listening Skills: You're not just hearing, you're truly understanding and absorbing what people are telling you.
• High Empathy and Compassion: You can connect with individuals on an emotional level and provide comfort and reassurance.
• Confidence and Self-Assurance: You're comfortable leading conversations and making decisions, even in challenging situations.
• Strong Work Ethic: You're driven, diligent, and committed to providing excellent service.
• Genuine Enjoyment of Talking to People: You're a natural conversationalist who finds satisfaction in helping others.
• Excellent Communication Skills: Both verbal and written communication are clear, concise, and professional.
• Resilience and Adaptability: You can handle emotionally charged situations with grace and adjust to varying client needs.
• Strong Organizational Skills and Attention to Detail: You're adept at managing information and ensuring accuracy.
• Thrives in a Fast-Paced Environment: Able to manage multiple priorities in a fast-paced environment
• Problem-Solving Abilities: You can think on your feet and address client concerns effectively.
• Previous Experience in a client-facing role, customer service, or within a legal setting is a plus, but not required. We're willing to train the right candidate!
• Competitive salary commensurate with experience.
• 401(k) matching.
• Paid time off and generous holiday schedule.
• A supportive and collaborative work environment within a reputable law firm.