Intake Specialist

Pop-Up Talent; California (MO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

100% employer paid medical and dental

Paid vacation & sick days

12 holidays

401k and profit-sharing after 1 year

Paid parking and on-site gym

Job summary

6AM City, LLC is seeking an Intake Specialist in Los Angeles, CA. The role involves handling initial client contact for a variety of legal matters, gathering information via multiple communication channels, and supporting attorneys and staff with documentation and administrative tasks.

Candidates should have 3+ years in sales, customer service, or crisis counseling; multilingual abilities are a plus; experience with Case Management software is preferred.

Qualifications

• Must speak English; multilingual abilities are a plus.
• At least 3 years of sales, customer service, or crisis counseling experience; legal experience is a plus.
• Experience using Case Management software.
• Resourceful and motivated problem solver.
• Proven track record of meeting goals and deadlines.
• Caring and empathetic to clients in crisis.

Responsibilities

• Intake team contacts individuals via phone, email, text, or in person to gather preliminary information for legal matters across various cases.
• Duties include databasing and documenting medical records, email, accident reports, and client follow-up; collaborate with attorneys and staff; perform admin tasks.

Skills

English language

Sales experience

Customer service experience

Crisis counseling

Problem solving

Tools

Case Management software

Job description

Job Description

Intake Specialist

Los Angeles, CA90045

Salary: $55 - 60k a year DOE

BENEFITS:

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan - all full-time employees are eligible after 1 year
• Paid parking and free on site gym

ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding.
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

QUALIFICATIONS:

• Must speak English. Multiple language proficiencies preferred.
• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred.
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis.

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.