INTAKE SPECIALIST

Spherion Staffing, LLC; Belton (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Spherion Staffing, LLC is seeking an Administrative Intake Specialist to serve as the first point of contact for clients seeking housing, workforce, and social services in a daytime, full-time office setting. The role involves guiding applicants through enrollment, collecting and verifying documents, and ensuring accurate data entry in state and regional systems.

The ideal candidate has an Associate degree in a related field, bilingual English/Spanish, and experience in administrative support or

Qualifications

• Bachelor's equivalents accepted; relevant fields preferred.
• Bilingual English and Spanish required or preferred.
• Experience with intake processing or admin support is a plus.

Responsibilities

• Greet clients in person, over the phone, and via portals to start intake.
• Conduct initial interviews to gather demographics and housing/work/social service needs.
• Collect and verify documents (income, tax forms, IDs) per program rules.
• Determine initial eligibility and log applications into state/regional databases.
• Maintain electronic and physical files with strict privacy and confidentiality.
• Manage waitlists and process annual recertifications; coordinate referrals.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Data entry systems

Education

Associate degree in Human Services, Social Work, Business Administration, or related field

Tools

Word

Excel

Outlook

Job description

Ready to join an established regional community partner dedicated to supporting local families and individuals through vital public assistance programs? This full-time role offers a standard daytime schedule in a supportive office setting, serving as the first point of contact for clients seeking housing, workforce, and social services. You will make a direct, positive impact on the community by guiding applicants through the program enrollment process with efficiency and care.

Responsibilities

• Greet clients in person, over the phone, and through digital portals to initiate the service intake process.
• Conduct initial interviews to gather demographic, household, and financial information necessary for program screening.
• Collect, verify, and review legal and financial documentation, including income statements, tax forms, identification, and proof of residency, in compliance with program regulations.
• Determine initial program eligibility and process client applications accurately into state and regional database systems.
• Maintain accurate electronic case records and physical file systems while strictly upholding privacy and confidentiality standards.
• Manage applicant waitlists, monitor client status updates, and process annual program recertifications.
• Connect clients with internal programs and external community resources when additional or alternative assistance is required.
• Schedule intake appointments, coordinate staff briefings, and assist with preparing routine program performance reports.

Working hours

8:00 AM - 5:00 PM

Skills

• Associate degree in Human Services, Social Work, Business Administration, or a related field.
• Bilingual proficiency in English and Spanish.

Experience

1-4 years

Qualifications

• Minimum of 1 to 2 years of experience in administrative support, customer service, or intake processing, preferably within a social services, non-profit, or government setting.
• Demonstrated proficiency using Microsoft Office Suite (Word, Excel, Outlook) and web-based data entry systems.
• Proven active listening and interpersonal skills with the ability to assist individuals from diverse backgrounds or those experiencing challenging circumstances.
• High level of attention to detail with demonstrated ability to identify discrepancies in documentation.
• Professional telephone etiquette and effective de-escalation abilities.
• Ability to sit for extended periods and work on a computer station throughout the workday.

Education

High School

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].