Intake Services Supervisor — Lead Teams & Data

Regional Center of the East Bay; San Leandro (CA); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

3 weeks vacation

12 sick days

14 holidays

Kaiser health plan

Dental plan

Vision plan

CalPERS retirement

Tuition reimbursement

Student loan forgiveness

Flex schedule

Work at home

EAP

Job summary

The Regional Center of the East Bay is seeking a supervisor for intake and assessment to oversee the intake coordinators, ensure accurate data handling, and support HIPAA compliance. This role reports to the Manager, Administrative Services and drives day-to-day workflow.

Minimum qualifications include a BA/BS in human services or related field with supervisory experience, fluency in English (plus a preferred second language), and strong MS Office skills.

Qualifications

• BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency.
• Staff supervision including performance evaluation preferred.
• Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.
• Working knowledge of Microsoft Office Suite, particularly Word and Excel.
• Preferred certifications: MOS Excel Expert and MOS Word Expert.
• Demonstrated ability to analyze, plan, and coordinate workflow.
• Ability to work independently or as part of a group.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail a must.
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

Responsibilities

• Interview, train, schedule, supervise and evaluate performance of assigned staff.
• Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
• Research, gather, analyze and report statistical data.
• Provide technical support to staff, as required.
• Support Intake Coordinator team with workflow and day-to-day tasks.
• Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
• Ensure data entries are accurate
• Responsible for overseeing implementation of new software for the intake and assessment team.
• Safeguarding client records and ensuring that everyone complies with HIPAA rules and regulations
• May act as point of contact for manager on a as needed basis.
• Perform other related duties as assigned.

Skills

Staff supervision

Fluency in English

Cultural sensitivity

Attention to detail

Education

BA/BS in human services or related field

Tools

Microsoft Word

Microsoft Excel

Job description

The Regional Center of the East Bay is seeking a supervisor for intake and assessment to oversee the intake coordinators, ensure accurate data handling, and support HIPAA compliance. This role reports to the Manager, Administrative Services and drives day-to-day workflow.

Minimum qualifications include a BA/BS in human services or related field with supervisory experience, fluency in English (plus a preferred second language), and strong MS Office skills.