Intake Coordinator Supervisor (Bilingual Preferred)

Regional Center of the East Bay; San Leandro (CA); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

3 weeks vacation

12 sick days

14 holidays

Kaiser health plan

Dental plan

Vision plan

CalPERS retirement

Tuition reimbursement

Student loan forgiveness

Flex schedule

Work at home

EAP

Job summary

The Regional Center of the East Bay is seeking a supervisor for intake and assessment to oversee the intake coordinators, ensure accurate data handling, and support HIPAA compliance. This role reports to the Manager, Administrative Services and drives day-to-day workflow.

Minimum qualifications include a BA/BS in human services or related field with supervisory experience, fluency in English (plus a preferred second language), and strong MS Office skills.

Qualifications

• BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency.
• Staff supervision including performance evaluation preferred.
• Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.
• Working knowledge of Microsoft Office Suite, particularly Word and Excel.
• Preferred certifications: MOS Excel Expert and MOS Word Expert.
• Demonstrated ability to analyze, plan, and coordinate workflow.
• Ability to work independently or as part of a group.
• Excellent verbal and written communication skills.
• Accuracy and attention to detail a must.
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

Responsibilities

• Interview, train, schedule, supervise and evaluate performance of assigned staff.
• Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
• Research, gather, analyze and report statistical data.
• Provide technical support to staff, as required.
• Support Intake Coordinator team with workflow and day-to-day tasks.
• Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
• Ensure data entries are accurate
• Responsible for overseeing implementation of new software for the intake and assessment team.
• Safeguarding client records and ensuring that everyone complies with HIPAA rules and regulations
• May act as point of contact for manager on a as needed basis.
• Perform other related duties as assigned.

Skills

Staff supervision

Fluency in English

Cultural sensitivity

Attention to detail

Education

BA/BS in human services or related field

Tools

Microsoft Word

Microsoft Excel

Job description

SALARY RANGE (Non-Bilingual): $3,012.59 - $4,450.97 Bi-weekly; $78,327.34 - $115,725.22 Annual

SALARY RANGE (Bilingual): $3,132.59 - $4,570.97 Bi-weekly; $81,447.34 - $118,845.22 Annual*

REPORTS TO: Manager, Administrative Services

The Regional Centerof the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEBprovides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

SPECIFIC DUTIES.

Under general direction, provides supervision to assigned staff. Coordinates day-to-day workflow of intake coordinators to meet Intake and Assessment requirements and department’s objectives. Responsibilities includes but are not limited to:

1. Interview, train, schedule, supervise and evaluate performance of assigned staff. Provide necessary staff support when required by vacancies/scheduling/work flow.
2. Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
3. Research, gather, analyze and report statistical data.
4. Provide technical support to staff, as required.
5. Support Intake Coordinator team with workflow and day-to-day tasks.
6. Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
7. Ensure data entries are accurate
8. Responsible for overseeing implementation of new software for the intake and assessment team.
9. Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
10. May act as point of contact for manager on a as needed basis.
11. Perform other related duties as assigned.

MINIMUMIN QUALIFICATIONS:

1. BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus2 years of experience providing similar functions in a human services agency.
2. Staff supervision including performance evaluation preferred.
3. Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.*
4. Working knowledge of Microsoft Office Suite, particularly, Word and Excel
5. Preferred certifications: Microsoft Office Specialist (MOS): Excel Expert Microsoft Office Specialist (MOS): Word Expert
6. Demonstrated ability to analyze, plan, and coordinate workflow.
7. Ability to work independently or as part of a group.
8. Excellent verbal and written communication skills.
9. Accuracy and attention to detail a must.
10. Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

BENEFITS:

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation + 12 sick days
• 14 paid holidays + 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension)
• Tuition Reimbursement
• Student Loan Forgiveness**
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

**The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.