Intake Sales Specialist

Stern At Home Therapy; Town of Ramapo (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player in home therapy is seeking a dynamic Intake Sales Specialist to join their team. In this role, you will be the first point of contact for patients, guiding them through the therapy process and ensuring a seamless onboarding experience. Your exceptional relationship-building skills will help convert leads into booked evaluations, making a real difference in patients' lives. With a competitive salary and uncapped performance bonuses, this is an exciting opportunity to thrive in a supportive and vibrant environment. If you're passionate about healthcare and eager to make an impact, this role is for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Generous PTO

Qualifications

• 1+ years of experience in healthcare sales or patient intake.
• Strong organizational skills and ability to manage multiple leads.

Responsibilities

• Be the first point of contact for patients and referral sources.
• Convert leads into booked evaluations and meet monthly goals.

Skills

Healthcare Sales

Patient Intake

Organizational Skills

Bilingual (Spanish/English)

Tools

Salesforce

Hello Note EMR

Job description

Intake Sales Specialist

About Us:
At Stern at Home Therapy, we’re transforming lives by delivering top-tier physical, occupational, and speech therapy directly to patients’ homes. As one of the nation’s fastest-growing home therapy providers, our mission is to make progress accessible, personal, and impactful. Join us to help patients regain independence and thrive!

What You’ll Do:

• Be the first point of contact for patients and referral sources, handling calls, emails, and web inquiries with warmth and professionalism.
• Guide prospective clients through the value of Stern’s therapy services, building trust, and connecting them to the care they need.
• Convert a high volume of leads into booked evaluations, meeting and exceeding monthly goals.
• Educate patients on insurance, referrals, and the therapy process to ensure a seamless onboarding experience.
• Collect and verify intake information with precision, utilizing tools such as Salesforce and Hello Note EMR.
• Track lead conversion metrics and report weekly to optimize outreach strategies.
• Collaborate with clinical and operations teams to schedule evaluations and ensure patient satisfaction.
• Proactively follow up with leads and re-engage past patients to restart their care journey.

Who You Are:

• You’re a relationship builder with 1+ years of experience in healthcare sales, patient intake, or medical office coordination.
• You thrive in a fast-paced environment, managing multiple leads with strong organizational skills.
• You’re empathetic, articulate, and able to connect with patients and families quickly.
• You’re goal-driven, motivated by hitting targets and making a difference.
• Familiarity with Salesforce or EMR systems is a plus; training is provided.
• Bilingual (Spanish/English) is highly valued to serve our diverse patient base.

What We Offer:

• Competitive Pay: $45,000–$55,000 base salary (commensurate with experience), plus uncapped monthly performance bonuses.
• Comprehensive Benefits: Health, dental, and vision insurance; 401(k) with match; generous PTO.
• Growth Opportunities: Advance your career in a rapidly expanding organization.
• Supportive Culture: Join our vibrant in-office team in Pomona to collaborate and make an impact.
• Meaningful Work: Help thousands of patients access life-changing therapy every year.

Ready to Change Lives?
If you’re passionate about healthcare access and excel in a high-energy, patient-focused role, we want you on our team. Apply today with your resume and a brief note about why you’re excited to bring progress home!

Apply today and help us bring progress home.