Intake & PCP Specialist

Epic Systems Corporation; Brandywine (MD); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Epic Systems Corporation in Maryland is seeking an Intake & PCP Specialist to ensure a smooth, compliant transition for individuals entering EPIC's services. You will manage the full intake lifecycle—from inquiry through service authorization—and oversee development and timely submission of PCP Support Documents in accordance with Maryland DDA requirements.

The role requires collaboration across programs, attention to regulatory requirements, and strong communication, analytical, and

Qualifications

• Must have a high school diploma or GED. Some college preferred.
• Must have intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management and service coordination.
• Valid driver’s license with reliable transportation to travel locally.
• Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.

Skills

Microsoft Office

Communication skills

Analytical skills

Problem-solving skills

Time management

Team collaboration

Education

High school diploma or GED

Job description

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Monday-Friday 8:30 am – 4:30 am; Essential: Some weekend and extended weekday hours may be required even in the event of inclement weather; Daily Job Site: Hybrid office/remote.

QUALIFICATIONS & REQUIREMENTS

• Must have a high school diploma or GED. Some college preferred.
• Must have intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management and service coordination.
• Valid driver’s license with reliable transportation to travel locally.
• Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.

Soft Skills

• Possess strong creative and customer service skills.
• Must have strong critical thinking skills.
• Have strong adaptability and flexibility to be effective in changing environments.
• Possess strong conflict resolutions skills.

Interpersonal Skills

• Ability to closely collaborate across all EPIC programs and departments.
• Ability to work together as a team where there is effective communication.
• Must possess excellent communication, analytical, and problem-solving skills.
• Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.
• Strong time management skills to manage one's own time and the time of others.
• Must be responsible and take accountability for own actions.